Program Director Outreach

Shift: Monday to Friday (8am-4:30pm) (Weekend/After Hour Support As Needed)

Salary: $82,000-$115,000

About the role

LifeMoves | Healthcare Outreach programs provide critical support to unsheltered individuals, helping clients build a foundation for long-term stability. The teams work directly with individuals experiencing homelessness, providing case management, connecting them to medical care and community resources, and supporting them during transitions such as hospital discharge. All programs focus on improving health outcomes and increasing opportunities for housing stability.

The Healthcare Outreach Program Director (PD) reports to the Associate Director of Specialty Outreach Programs and provides oversight to staff in the field in the Healthcare for the Homeless (HCH) and Kaiser Outreach programs. HCH connects individuals in the community to medical care, the San Mateo County Street Medicine Team, and provides health insurance assistance. The Kaiser team works with emergency departments at four different Kaiser hospitals in Santa Clara and San Mateo Counties. This program aims to establish linkage with longitudinal healthcare services to reduce emergency department recidivism.

This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported. The Healthcare Outreach Program Director focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partners with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions. They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

Responsibilities

• Ensure program services are safe, trauma-informed, welcoming, and effective.
• Partner with leadership to manage budgets, data, and other needs that support program goals.
• Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
• Ensure staff documentation and service delivery meet accuracy and compliance standards.
• Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
• Support data collection, audits, and continuous improvement efforts.
• Ensure quality of service provision by supervising direct services in the field with the case managers.
• Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
• Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.
• Build and maintain strong relationships with community partners, businesses, and agencies.
• Represent LifeMoves professionally and help educate partners about programs and services.
• Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events.
• Fully participate in all required trainings, including completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

Requirements

• Bachelor’s degree preferred. Five or more years of equivalent experience in a related field may substitute for formal education. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
• Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.
• Minimum of three years in a leadership role within human or social services, supporting vulnerable populations.
• Minimum of two years of supervisory experience supporting staff or volunteers in a human services or related setting.
• Valid California driver’s license and reliable transportation are required. Mileage reimbursement is provided in accordance with agency policy.
• Must be able to travel throughout the Bay Area as part of regular duties. Occasional evening or weekend travel may be required to attend community events or support client services.
• Must maintain vehicle insurance as required by law and agency policy.
• This position is contingent upon satisfactory results of a background check and submitting proof of clear TB test results (dated within 60 days prior to hire date).

Qualifications

Service Level Qualifications

• Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals.
• Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills.
• Growth Mindset: Open to feedback and training in trauma-informed, harm-reduction, and client-centered care.
• Team & Independence: Works well independently and collaboratively.
• Documentation: Maintains clear documentation and organization.
• Organization/Prioritization: Organized, detail-oriented, and proactive.
• Lived experience is valued.

Care Team Level Qualifications

• Advocacy Skills: Advocates effectively across systems to secure client benefits and resources.
• Resource Identification & Research Skills: Identifies and connects clients to housing, employment, health, and social supports.
• Partnership Engagement: Builds collaborative relationships with partners and providers to strengthen client outcomes.

Program Management Level Qualifications

• Delegation: Distributes tasks effectively to balance workload and ensure team accountability.
• Crisis Response: Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients.
• Boundaries: Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field. Supports staff in doing the same through coaching, reflection, and strength-based feedback. Helps staff recognize signs of boundary-crossing and develop strategies for maintaining personal and professional limits.
• Best Practices: Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches.
• Program Model and Philosophy: Consistently models agency values, program philosophy, and mission-aligned behaviors.
• Group Facilitation Skills: Confident leading group discussions or workshops that promote learning, collaboration, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics.
• Public Speaking: Comfortable presenting to internal and external audiences (preferred).
• Budgeting: Demonstrates basic knowledge of budgeting processes and resource allocation to support program operations.
• Contract Deliverables: Understands and able to monitor basic contract requirements to help ensure program activities meet funder expectations.
• Forward Thinking: Anticipates program needs and future changes to improve efficiency and service delivery.

Competencies

• Executive Disposition: Demonstrating a poised, credible, and confident demeanor that reassures others and commands respect, conveying an image that is consistent with the organization's vision and values.
• Workforce Planning and Succession: Translates strategy into action, ensuring efficient and effective implementation. Establishes clear goals, tracks progress and holds teams accountable for results.
• Championing the Vision: Cultivates commitment to fundamental strategic and cultural change throughout LifeMoves, even if the change is radical to align with the organization's evolving vision and strategic plan.
• Financial Management: Manages budgets, expenses, and resources responsibly to meet financial targets.
• Conflict Resolution and Risk Management: Navigates workplace challenges and resolves conflicts constructively. Proactively identifies risks and develops strategies to mitigate issues.
• Leading Organizational Culture: Fosters an inclusive, equitable, and motivating team environment by modeling values, addressing issues, and translating cultural goals into daily practices.

Supervisory Responsibilities

This role provides supervision to Case Managers and Specialists (as applicable: outreach, housing, employment, benefit, children service coordinators, licensed vocational nurses).

Travel Requirements

This position requires regular travel between agency sites, community partner locations, client service events, and internal and external meetings.

Physical Demands

This is an active position requiring frequent movement throughout residential facilities and surrounding property or out in the field in encampments and surrounding areas. Employees may regularly stand, walk, climb stairs, bend, kneel, reach, push, pull, carry supplies, move furniture, prepare spaces, transport client belongings, and perform indoor and outdoor safety rounds. Depending on the assigned program, staff may work independently for portions of their job and should be comfortable responding to emergencies, making sound decisions, and adapting to changing situations until additional support is available.

The work environment includes frequent interruptions, changing priorities, and regular interaction with individuals experiencing homelessness and other complex life challenges. Success in this role requires professionalism, adaptability, emotional resilience, and the ability to remain calm under pressure.

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.