Program Director of Business Operations

About the role

The Program Director of Business Operations provides leadership and oversight of the business operations that supports a comprehensive portfolio of recreational, wellness, and student engagement programs. This role oversees human resources, finance, assessment and analytics, and project management functions to ensure efficient, compliant, and data-informed operations across campus recreation facilities, programs, and services.

Responsibilities

• Provide leadership for the Business Operations unit within Campus Recreation, ensuring alignment with departmental, divisional, and institutional goals.
• Direct Campus Recreation human resources operations for professional and student staff, including workforce planning, hiring, onboarding, payroll coordination, performance management, and compliance with institutional policies.
• Provide leadership and oversight for Campus Recreation fiscal and resource management, including accounting, accounts receivable and payable, procurement, and comprehensive fiscal reporting for general funds, auxiliary funds, agency funds, and gift funds.
• Lead department assessment and analytic efforts by designing and implementing data collection, reporting, and evaluation processes to measure participation, learning outcomes, financial performance, and staffing effectiveness.
• Provide project management support including system implementations, policy updates, and departmental initiatives.
• Work collaboratively with the Wellness Center Office Manager and office staff to deliver shared business services for Recreation and Wellness, including human resources, finance, procurement, assessment, and administrative functions; lead and participate in cross-training initiatives and serve as a functional backup to ensure continuity of operations, consistent service delivery, and effective coverage during absences or peak operational periods.
• Build and maintain relationships with campus partners including Human Resources, Student Employment, Finance, Institutional Research, Risk Management, and Enrollment Management and Student Affairs leadership.
• Fiscal and Resource Management:
  • Led short- and long-term fiscal planning and budget management for Business Operations unit in alignment with department, divisional, and university policies to ensure effective use of resources.
  • Complete the reconciliation of revenue for Campus Recreation programs, services, sales, and external facility rental groups.
  • Cook up cash handling procedures to ensure compliance with PCI standards, including staff training and regular evaluation of departmental policies and procedures.
  • Prepare and submit departmental journal entries for auxiliary, sport club, gift, grant, and sponsored program funds.
  • Oversee procurement for the department including processing payments through procurement cards, purchase orders, and payment vouchers, while ensuring compliance with university procurement policies.
  • Manage department contracts, including tracking updates, deadlines, renewals, and extensions.
  • Cook up departmental travel by clarifying procedures, reviewing expense documentation, and verifying travel and procurement card reports for professional staff.
  • Ensure operational practices reflect best management standards and comply with departmental and university guidelines.
  • Provide oversight for sport clubs, auxiliary, gift, and grant fund budgets to ensure accurate revenue and expense tracking, allocation of resources, and compliance with funding requirements and institutional guidelines.
  • Prepare and deliver department-wide budget forecasts and analysis for the Director of Campus Recreation during the annual budget planning cycle.
• Human Resource Management:
  • Manage departmental human resources systems, audits, and reporting, including late pay, job list, and the Human Capital Management (HCM) system.
  • Verify, reconcile, and resolve payroll and leave-related issues for Campus Recreation professional staff to ensure accuracy and compliance.
  • Communicate payroll processes and timelines to Campus Recreation professional staff.
  • Lead the implementation, training, and evaluation of human resources transactional and recordkeeping systems to ensure data integrity, records retention, and procedural compliance.
  • Cook up the recruitment, search, hiring, onboarding, evaluation, and separation processes for professional staff, including job postings, search documentation, candidate travel coordination, and completion of required HCM documentation.
  • Direct workers’ compensation claims for Campus Recreation, including documentation, procedures, and correspondence in accordance with institutional and regulatory requirements.
  • Oversee student employment processes, including recruitment, hiring, onboarding, eligibility verification, position coding, payroll entry, evaluation, and separation, ensuring compliance with student employment policies.
  • Cook up collaboration with supervisors to support performance management, feedback, and coaching processes for professional and student employees.
  • Process and coordinate additional pay and personal and deliver department-wide budget forecasts and analysis for the Director of Campus Recreation during the annual budget planning cycle.
• Personnel Management and Student Development:
  • Provide leadership and direct supervision for 1 part-time professional staff member, including work planning, coaching, performance evaluation, and professional development.
  • Manage the full lifecycle of student employment in the Business Operations unit, including recruitment, hiring, training, supervision, scheduling, and performance evaluation for student business operations employees.
  • Design and deliver outcome-based training, team meetings, and development programs to enhance student employee skills and leadership.
• Administrative Duties:
  • Organize and analyze Campus Recreation data, including learning outcomes, assessments (e.g., post-trip surveys), and annual reports.
  • Develop and evaluate policies and procedures for Business Operations in alignment with industry, department, and university standards.
  • Maintain and update business operation manuals.
  • Monitor and maintain office and service desk supply inventory to ensure adequate stock levels and support efficient daily operations.
  • Develop dashboards, reports, and executive summaries to inform leadership decisions and communicate impact to stakeholders.
  • Serve on departmental and university committees to support Campus Recreation’s mission and values as needed.
  • Promote continued learning across the department to stay abreast of current industry trends and standards.
  • Contribute to the planning and improvement of programs, facilities, and services.
  • Perform other duties as assigned to support Campus Recreation and the Division of Enrollment Management and Student Affairs as needed.

Qualifications

• A bachelor’s degree is required.
• Must have professional experience in the following areas:
• Demonstrated experience in administration, implementation, and evaluation of business operations, including financial and budget management, human resources, assessment, analytics, and project management.
• Demonstrated fiscal management experience, including budget development, monitoring, reconciliation, and financial reporting.
• Demonstrated experience in supervision, mentorship, training, and evaluating staff.
• Demonstrated experience leading assessment initiatives that support student learning, operational effectiveness, and/or data-informed decision-making.
• Certifications (Required or Must Be Obtained):