Program Director II

About the role

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery. This position provides management and leadership direction to one clinic team and the mobile unit on a day-to-day basis. Works with Medical Director, Regional Director, clinic staff both clinical and pharmacy as well as the support center teams to ensure the overall wellbeing and safety of patients.

Responsibilities

• Manages, guides, coaches and disciplines all staff within their clinic according to organizational standards.
• Organizes and conducts family gatherings (staff meetings) on a regular basis.
• Provides proper training and development to ensure that all staff and contract labor have a clear understanding of company policies and procedures while maintaining compliance with 42 CFR Part 2 and 45 CFR Parts 160 & 164.
• Partners with Talent Acquisitions on recruiting of all center staff positions including contract labor to maintain appropriate staff levels in accordance with local, state, and federal regulations, third party contracts and company policies.
• Promotes and maintains a safe environment for staff and patients.
• Ensures key compliance components are met; not limited to local, state, federal, Medicare, and Medicaid requirements.
• Responsible for accurate daily accounting of all cash transactions (including deposits) and financial oversight.
• Responsible for oversight of all data inputs in the electronic medical records.
• Assuring daily data reconciliation and accuracy and ensures that patient progress and medical necessity is accurately documented.
• Responsible for oversight of end of day and beginning of day accounting of medication inventory at the clinic and is responsible for pharmacy compliance with all DEA and Board of Pharmacy regulations.
• Ensures that all patients and staff have completed all intake, admission, discharge and aftercare paperwork.
• Ensures compliance with monthly requirements and billables service expectations.
• Identifies and addresses clinic needs and makes recommendations for clinic improvement opportunities along with associated ROI.
• Develops and maintains a patient group session schedule for counseling staff to further strengthen the patient's bond with the clinic.
• Reports abuse, maltreatment and patient grievances to Operational leaders, and VP, Compliance.
• Educates patients in all aspects of treatment, corresponding health issues, steps to recovery and financial responsibilities.
• Assists in monitoring all patient activities on center premises.