Program Director- Healthcare Supervisor

About the role

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. The Program Director or Program Manager is responsible for the management and strategic growth of the Wound Care Program for the assigned area of responsibility, with complete oversight of the Wound Care Center including day-to-day operations, staff management, financial management, quality/performance improvement, and community education. This role maintains collaborative client relationships within and outside the hospital organization and creates effective working relationships between Healogics and the hospital. All responsibilities must be performed according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines.

Responsibilities

• Manages the Center's Operations (20%): Oversees day-to-day management of outpatient clinic(s) and other wound continuum programs. Continuously assesses clinic flows, processes, and procedures; identifies areas of improvement; develops and implements best practices using company resources. Works with hospital and company personnel to ensure adequate resources, supplies, equipment, and services. Facilitates information flow and maximizes effective communication. Prioritizes responsibilities and directs clinical and non-clinical staff. Collaborates with healthcare providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs. Manages direct reports in conjunction with company and hospital HR departments, including interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews.
• Performs Financial Management (10%): Manages and coordinates all aspects of the revenue cycle for Healogics and the hospital partner. Stays current with reimbursement changes, providing physician and staff updates and education. Reviews key financial reports, identifies trends, and develops plans to implement best practices for fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply. Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
• Manages Community Education/Marketing functions (40%): Works with hospital and Healogics marketing departments to establish strategic marketing plans. Coordinates with hospital physician liaison to plan, coordinate, and execute activities to increase patient referrals. Works collaboratively to determine key target referral sources and develops systematic approaches to build customer relationships and increase referrals. Maintains, monitors, and updates the list of Physician Practices within a given radius of the hospital. Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program using educational marketing materials. Documents all physician office interactions and visits in the Healogics CRM system. Communicates regularly with the (C)DO and/or (C)VPO and hospital executive sponsor regarding goals, targets, and referral development information.
• Manages Quality/Performance Improvement functions (10%): Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet quality indicators. Ensures program integration into the partner hospital's PIP program. Participates in hospital committees as appropriate and ensures timely, accurate documentation in patient records and outcomes database. Monitors patient, referring physician, and customer satisfaction. Ensures Patient Safety Guidelines are followed, Healogics employees complete annual compliance requirements, and creates an environment promoting escalation of compliance concerns.
• Manages Relationships (15%): Maintains excellent relationship with hospital client; continuously seeks to understand needs, confirm goal alignment, and demonstrate value proposition. Identifies hospital strategic goals and manages the program to achieve them while remaining compliant with Healogics operations standards. Works effectively at all levels within the partner hospital. Participates in hospital department/management meetings and communication activities. Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to other hospital departments. Meets regularly with leadership including hospital and area management.
• Performs other duties as required.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience
• OR Associate's degree in Business Administration, Healthcare Administration, Nursing, or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience
• OR High School Diploma and 4 or more years of marketing/community education in the healthcare industry or clinical operations experience
• Management experience preferred

Skills

• Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Strong interpersonal, verbal, and written communication skills, including group presentation skills
• Strong analytical and quantitative skills
• Strong customer service and follow-up skills
• Strong organization, time management skills, and ability to multi-task in a fast-paced environment
• Leadership and teaching skills
• Strong relationship building and influential skills
• Strong team building and motivational skills
• Ability to work with Healogics and hospital management
• Budget and strategic planning skills
• Ability to travel overnight

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Reading
• Communicating
• Writing
• Lifting/moving items up to 20 pounds
• Pushing/pulling
• Bending/stooping
• Close, distance, and peripheral vision
• Reaching/grasping/touching with hands
• Traveling distances (car, airplane, etc.)
• Color perception

Work Environment

• Normal office environment
• Primarily indoors environment
• Patient care environment
• Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc.)
• Exposure to mechanical equipment
• Proximity to moving objects

Pay

The salary for this position generally ranges between $88,400.00–$116,400.00 annually. This range is an estimate based on potential employee qualifications: education, experience, geography, operational needs, and other considerations permitted by law.