Program Director Crisis Center

Minimum Qualifications

• LPC, LCSW, LBP, or BSN with five years of related experience required and two years in a supervisory role preferred.
• Experience working with families and children in a behavioral health setting preferred.
• Willingness and ability to work irregular hours as needed to ensure quality standards are met in service delivery.
• Familiarity with CARF standards is preferred.
• Demonstrated supervisory, administrative, and consultative abilities as well as knowledge of trauma-informed care.

Responsibilities

• Oversee operations management of a 24/7, 15-bed children’s crisis stabilization unit.
• Develop and maintain the program, including purchasing equipment, interacting with vendors, and expediting results.
• Practice and promote the Sanctuary Model’s seven commitments: non-violence, emotional intelligence, social learning, open communication, social responsibility, democracy, and growth and change.
• Recruit, select, and provide leadership to 20+ clinical and support staff members.
• Communicate in an emotionally intelligent manner with employees, administration, community partners, referral sources, clients, and their families.
• Organize and supervise trauma-informed services for youth ages 10-17 (and their families) in crisis, including those with co-occurring disorders.
• Ensure a trauma-sensitive service environment that is recovery-focused and attentive to individuals who may have experienced trauma.
• Ensure timely, accurate, and complete charting requirements for all assigned staff.
• Ensure prompt and accurate collection of client information for billing purposes.
• Fill vacant positions with qualified staff in a timely manner.
• Provide clinical and job-specific support/supervision to all center staff to enhance effectiveness and efficiency.
• Complete written performance evaluations for all supervised staff within 15 days of the due date.
• Maintain up-to-date paperwork and submit required reports in a timely fashion.
• Attend Calm Center-related meetings, program director meetings, general staff meetings, and community meetings as needed.
• Prepare and submit accurate and timely monthly, quarterly, and other necessary reports.
• Participate in public relations activities and community functions to link with the greater social service system.
• Monitor budget, unit cost reports, staff productivity, and documentation.
• Review charts for quality of care, progress notes, treatment plans, and ensure timely completion and sign-off.
• Ensure all staff are trained on Calm Center and CRS policies and procedures, with up-to-date training records.
• Write, revise, update, and submit Calm Center policies and procedures for approval.
• Facilitate regular staff team meetings, including teambuilding activities, using the Sanctuary Model.
• Develop and maintain a referral base for consumers needing higher levels of care or community resources.
• Expedite functional and efficient linkage procedures for referrals to and from service providers.
• Respond to crisis issues involving staff, building maintenance, clients, or their families in person or by telephone.
• Provide training, consultation, and education to outside groups and organizations about the program’s purpose and functions.
• Attend professional development workshops or training courses to maintain licensing/certification requirements.
• Ensure nurses, physicians, therapists, and the Assistant Director are trained on 15-minute checks and documentation.
• Oversee DVR operation and basic IT needs.
• Perform other duties as assigned.

Required Trainings

• New Hire Orientation (required upon employment and annually thereafter unless noted otherwise)
• Sanctuary Training
• TF-CBT Online Training
• TF-CBT Assessment Training
• Therapeutic Options Training (non-violent physical interventions)
• First Aid/CPR
• Detox Procedures
• Co-Occurring Disorders/Substance Abuse
• Annual Essential Learning Trainings (Harassment, Workplace Violence, Safety & Fire Training, Cultural Diversity Training, HIV/AIDS, HIPAA, and Confidentiality)
• Calm Center-specific procedures, including 15-minute check procedure and documentation
• Other mandated training courses as assigned

Skills and Abilities

• Extensive knowledge of the behavioral health field, trauma-informed care, crisis management, and evidence-based treatment models.
• Ability to share knowledge while fostering team relationships within the agency and community.
• Strong organizational skills, goal-oriented, and ability to work autonomously.
• Ability to evaluate situations, adopt effective courses of action, delegate responsibilities, and present facts clearly.
• Professional and ethical behavior with strict adherence to confidentiality guidelines.
• Ability to work well under pressure, meet deadlines, and maintain physical and mental health balance.
• Ability to establish working relationships with clinical, administrative, and support staff.
• Clear, polite, and respectful interpersonal communication in person, in writing, and by telephone.

Physical and Mental Demands

• Sitting and/or standing for long periods of time.
• Ability to bend, kneel, stoop, and climb stairs or a ladder.
• Potential exposure to diseases, illness, or infection.
• Clear and effective communication in writing, in person, and by phone.
• Use of office equipment such as telephone, calculator, video equipment, computer, keyboard, and mouse.
• Ability to process information quickly and make fast-paced decisions impacting safety.
• Effective de-escalation skills.
• Ability to carry 50 pounds as needed.
• Ability to move and/or drive between locations; must provide own transportation and maintain automobile insurance.
• Ability to calculate mathematical formulas, enter data into computer programs, and compile data accurately and timely.

Schedule

Exempt. Full-Time, 40 hours per week. Evening and/or weekend work required as needed. On-call duties included.

Supervises

• Crisis Stabilization Staff, including Assistant Director, Nurses, Physician, Triage Therapists, Volunteers/Interns, and other program staff (life skill coaches, office specialist, safety officer).

This position is designated as “safety-sensitive.” Employees in this role can be disciplined for testing positive for marijuana or its metabolites, regardless of medical marijuana license status.