Program Director Child Case Management

About the Role

Lead Leaders. Strengthen Families. Change Outcomes. This leadership role develops people, improves outcomes, and changes lives. At Thompson Child & Family Focus, we're looking for a Program Director who can build strong teams, develop future leaders, and create lasting impact for children and families across Florida. This is an opportunity for a leader who thrives on accountability, innovation, and helping others succeed—someone who understands that great outcomes for children start with engaged teams, strong leadership, and a culture that never stops improving.

About Thompson

Founded in 1886 as an orphanage, Thompson is now one of the Southeast's leading providers of child and family services, serving communities across North Carolina, South Carolina, Florida, Tennessee, and Kentucky. Our continuum of care includes Prevention Services, Mental Health Services, and Foster Care, with every program rooted in trauma-informed practice and evidence-based or evidence-informed care.

• Excellence
• Innovation
• Commitment
• Caring
• Integrity

Responsibilities

As Program Director, you'll provide operational leadership and oversight for assigned programs, ensuring strong outcomes for the children and families we serve while developing the leaders who make that success possible. Success in this role is measured through three key areas:

• Program quality and client outcomes
• Team engagement, development, and retention
• Financial and operational performance

You'll work closely with organizational leadership while building a culture of accountability, collaboration, and continuous improvement.

• Program performance and outcomes
• Financial oversight and operational excellence
• Leadership development and succession planning
• Staff engagement and retention
• Compliance, licensing, and quality assurance
• Community partnerships and stakeholder relationships
• Strategic planning and program growth

This is a true Leader of Leaders role, designed for someone who wants to coach managers and supervisors, strengthen teams, and create long-term organizational success.

Requirements

• Master's Degree in Human Services or a related field
• Child Welfare Certification
• Minimum 5 years of experience in Child Welfare, Dependency, Foster Care, Adoption, Social Work, DCF, or related services
• Minimum 3 years of leadership experience within child welfare
• Strong operational, financial, and people leadership skills
• Ability to perform effectively in fast-paced and sometimes ambiguous environments
• Experience coaching, developing, and holding teams accountable
• Valid Driver's License and ability to meet program credentialing requirements

Ideal Candidate

• Develops people, not just processes
• Makes data-driven decisions
• Builds trust and accountability
• Remains calm and effective during challenges
• Embraces change and continuous improvement
• Leads with confidence, humility, and integrity
• Is passionate about improving outcomes for children and families

Benefits

• Three weeks PTO in your first year, plus ten paid holidays
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with employer match
• Tuition reimbursement
• Clinical Supervision Reimbursement for eligible licensure candidates
• Public Service Loan Forgiveness eligibility
• Florida State Loan Repayment eligibility (up to $50,000)
• Mileage reimbursement
• Paid volunteer time
• Employee Assistance Program (EAP)
• Company-issued technology for eligible roles
• Leadership development and advancement opportunities

Pay

Salary $80k-$84k