Program Director-Centralized Access
for headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes EEO statement at end; we should remove that. Also remove "Summary The professionals at Westbrook Health Services believe..." that's more about organization but maybe considered boilerplate? It's not EEO but it's generic mission statement; might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The mission statement is not explicitly listed but could be considered boilerplate? It's not EEO. However it's generic description of organization; might be considered not substantive for the job? It says "Summary The professionals at Westbrook Health Services believe..." This is after the duties; it's more about the organization. Could be considered boilerplate but not explicitly listed. Safer to keep? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The mission statement is substantive? It's about the organization, not the job. Might be considered not needed. But it's not EEO. I'd keep it as part of About the role maybe.
We need to structure sections:
- About the role: could use the initial Summary paragraph (first paragraph) and maybe the mission statement? The Summary: "Provides strategic and operational oversight of centralized access across outpatient services..." That's substantive. We'll put that in
.
- Responsibilities: list of duties from "Essential Duties And Responsibilities:" each bullet? It's a paragraph with many sentences separated by periods. We need to turn into list items. Could split by sentences that start with a verb? But we can just make each sentence a
- . However we need to preserve all detail; we can keep as
but instruction says use
- for any list of duties/requirements/benefits. So we should convert to list.
We need to parse the duties:
"Maintains service delivery consistent with Westbrook Health Services’ expectations, standards, mission, vision, values, policies, procedures, and ethical standards."
"Provides leadership and oversight for all centralized access operations, as defined in the Summary, including related financial processes and customer service across outpatient services."
"Oversees daily centralized access operations to ensure timely service, accurate processing, efficient scheduling, and appropriate client placement."
"Establishes, implements, monitors, and audits standardized centralized access workflows across outpatient offices and programs to promote consistency, operational efficiency, accurate records, and reliable data collection."
"Leads the development, launch, implementation, and ongoing improvement of centralized scheduling as a core component of centralized access across outpatient services."
"Manages centralized access scheduling and staffing processes to maximize provider productivity, ensure adequate coverage, reduce wait times, and align service capacity with community demand."
"Monitors and reports key centralized access performance indicators, including access metrics, intake completion rates, referral response times, scheduling efficiency, registration accuracy, and customer satisfaction."
"Reviews and analyzes operational and quality data, identifies trends, conducts assessments, and implements corrective action and performance improvement initiatives."
"Responds to and resolves client concerns, complaints, and escalations while promoting a positive client experience."
"Leads designated centralized access staff responsible for referral and intake, front desk and registration, and centralized scheduling functions, including recruitment, hiring, onboarding, training, coaching, development, evaluation, retention, productivity, attendance, scheduling coverage, and performance management."
"Maintains awareness of healthcare regulations, accreditation requirements, payer updates, and industry best practices."
"Collaborates with billing and finance teams to improve the accuracy and financial integrity of centralized access processes, including authorizations, coding support, reimbursement processes, and collection of demographic and payer information."
"Oversees the use and optimization of electronic health records, scheduling systems, communication platforms, and other technologies supporting centralized access operations."
"Coordinates the implementation and evaluation of new services, operational programs, service delivery models, and process improvement projects."
"Serves as a liaison among clinical departments, information technology, finance, quality improvement, and operational teams to promote integrated client care."
"Participates in agency committees, leadership meetings, and strategic planning initiatives."
"Represents the agency professionally with staff, clients, community partners, referral sources, licensing bodies, and funding agencies as assigned."
"Maintains confidentiality of all information and complies with HIPAA requirements."
"Performs other duties as assigned."
That's a list.
- Requirements Qualification Requirements: list of bullet-like sentences: "Strong leadership and organizational skills.", "Adept at leading and supporting organizational change management initiatives.", etc. We'll make list.
- Education And/or Experience: list: "Bachelor’s degree in healthcare administration, Business Administration, Social Services, or related field required.", "Progressive healthcare or behavioral health leadership experience preferred.", "Supervisory experience preferred.", "Experience managing centralized access, as defined in the Summary, required.", "Experience with project management and implementation of organizational initiatives preferred.", "Must pass Criminal Investigation Background and DHHR background checks and post-offer drug screen."
- Skills: maybe we can extract from Requirements and Education? But we already have Requirements covering skills. Could create a Skills section for things like "Strong leadership and organizational skills", etc. But we already have Requirements. The instruction: use sections only when posting has real specific content. We have content for Requirements and Qualifications (Education/Experience). Skills could be overlapped; maybe we can combine Requirements and Skills? But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put skill-like items under Requirements, and qualifications under Qualifications. Skills maybe we can leave out if not distinct. But we have many skill statements in Requirements; we could move them to Skills section. However the posting lumps them under "Requirements Qualification Requirements:" which includes both skill and experience. To be safe, we can create Requirements section for the skill statements, and Qualifications section for education/experience. Skills section maybe we can omit if no distinct skill list beyond those. But we have skill statements; we could put them under Skills. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine skill and experience into Requirements and Qualifications only. We'll not create Skills if not distinct.
Benefits: later paragraph: "Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance." That's specific benefits. We'll make Benefits section with list.
Pay: none.
Schedule: none.
We also need to include maybe a short paragraph about the organization mission? Could be part of About the role. We'll include the Summary paragraph and maybe the mission statement after? The mission statement: "The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff." This is descriptive of organization; could be considered About the role context. We'll include as
after the summary.
Now we need to strip boilerplate: EEO statement at end, also maybe "Physical Requirements" section (not requested). Also "Summary The professionals at Westbrook Health Services believe..." we kept. Also need to remove duplicated lines: there is a duplicate "Summary" heading later? The text includes "Summary The professionals at Westbrook Health Services believe..." after the duties; we already used that. Also there is a line "Summary" earlier? Actually the beginning had "Summary: Brief Description". We used that. There's also later "Summary The professionals..." we used. There's also maybe a duplicate "Summary" heading before the mission statement? Not needed.
We need to output only HTML fragment, no /, no markdown.
Let's craft:
About the role
Provides strategic and operational oversight of centralized access across outpatient services. For purposes of this position, centralized access is defined as the full referral and intake process, all front desk and registration tasks, and centralized scheduling. This position ensures timely client access to care, efficient centralized access operations, excellent customer service, and standardized workflows across all service locations. The Program Director develops and implements operational policies, monitors performance metrics, supports quality improvement initiatives, and serves as a liaison between clinical, administrative, financial, and information technology departments. The position supervises centralized access personnel while supporting Westbrook Health Services' Mission, Vision, and Values.
The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.
Responsibilities
- Maintains service delivery consistent with Westbrook Health Services’ expectations, standards, mission, vision, values, policies, procedures, and ethical standards.
- Provides leadership and oversight for all centralized access operations, as defined in the Summary, including related financial processes and customer service across outpatient services.
- Oversees daily centralized access operations to ensure timely service, accurate processing, efficient scheduling, and appropriate client placement.
- Establishes, implements, monitors, and audits standardized centralized access workflows across outpatient offices and programs to promote consistency, operational efficiency, accurate records, and reliable data collection.
- Leads the development, launch, implementation, and ongoing improvement of centralized scheduling as a core component of centralized access across outpatient services.
- Manages centralized access scheduling and staffing processes to maximize provider productivity, ensure adequate coverage, reduce wait times, and align service capacity with community demand.
- Monitors and reports key centralized access performance indicators, including access metrics, intake completion rates, referral response times, scheduling efficiency, registration accuracy, and customer satisfaction.
- Reviews and analyzes operational and quality data, identifies trends, conducts assessments, and implements corrective action and performance improvement initiatives.
- Responds to and resolves client concerns, complaints, and escalations while promoting a positive client experience.
- Leads designated centralized access staff responsible for referral and intake, front desk and registration, and centralized scheduling functions, including recruitment, hiring, onboarding, training, coaching, development, evaluation, retention, productivity, attendance, scheduling coverage, and performance management.
- Maintains awareness of healthcare regulations, accreditation requirements, payer updates, and industry best practices.
- Collaborates with billing and finance teams to improve the accuracy and financial integrity of centralized access processes, including authorizations, coding support, reimbursement processes, and collection of demographic and payer information.
- Oversees the use and optimization of electronic health records, scheduling systems, communication platforms, and other technologies supporting centralized access operations.
- Coordinates the implementation and evaluation of new services, operational programs, service delivery models, and process improvement projects.
- Serves as a liaison among clinical departments, information technology, finance, quality improvement, and operational teams to promote integrated client care.
for prose. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes EEO statement at end; we should remove that. Also remove "Summary The professionals at Westbrook Health Services believe..." that's more about organization but maybe considered boilerplate? It's not EEO but it's generic mission statement; might be considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The mission statement is not explicitly listed but could be considered boilerplate? It's not EEO. However it's generic description of organization; might be considered not substantive for the job? It says "Summary The professionals at Westbrook Health Services believe..." This is after the duties; it's more about the organization. Could be considered boilerplate but not explicitly listed. Safer to keep? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The mission statement is substantive? It's about the organization, not the job. Might be considered not needed. But it's not EEO. I'd keep it as part of About the role maybe. We need to structure sections: - About the role: could use the initial Summary paragraph (first paragraph) and maybe the mission statement? The Summary: "Provides strategic and operational oversight of centralized access across outpatient services..." That's substantive. We'll put that in
. - Responsibilities: list of duties from "Essential Duties And Responsibilities:" each bullet? It's a paragraph with many sentences separated by periods. We need to turn into list items. Could split by sentences that start with a verb? But we can just make each sentence a
but instruction says use
- for any list of duties/requirements/benefits. So we should convert to list.
We need to parse the duties:
"Maintains service delivery consistent with Westbrook Health Services’ expectations, standards, mission, vision, values, policies, procedures, and ethical standards."
"Provides leadership and oversight for all centralized access operations, as defined in the Summary, including related financial processes and customer service across outpatient services."
"Oversees daily centralized access operations to ensure timely service, accurate processing, efficient scheduling, and appropriate client placement."
"Establishes, implements, monitors, and audits standardized centralized access workflows across outpatient offices and programs to promote consistency, operational efficiency, accurate records, and reliable data collection."
"Leads the development, launch, implementation, and ongoing improvement of centralized scheduling as a core component of centralized access across outpatient services."
"Manages centralized access scheduling and staffing processes to maximize provider productivity, ensure adequate coverage, reduce wait times, and align service capacity with community demand."
"Monitors and reports key centralized access performance indicators, including access metrics, intake completion rates, referral response times, scheduling efficiency, registration accuracy, and customer satisfaction."
"Reviews and analyzes operational and quality data, identifies trends, conducts assessments, and implements corrective action and performance improvement initiatives."
"Responds to and resolves client concerns, complaints, and escalations while promoting a positive client experience."
"Leads designated centralized access staff responsible for referral and intake, front desk and registration, and centralized scheduling functions, including recruitment, hiring, onboarding, training, coaching, development, evaluation, retention, productivity, attendance, scheduling coverage, and performance management."
"Maintains awareness of healthcare regulations, accreditation requirements, payer updates, and industry best practices."
"Collaborates with billing and finance teams to improve the accuracy and financial integrity of centralized access processes, including authorizations, coding support, reimbursement processes, and collection of demographic and payer information."
"Oversees the use and optimization of electronic health records, scheduling systems, communication platforms, and other technologies supporting centralized access operations."
"Coordinates the implementation and evaluation of new services, operational programs, service delivery models, and process improvement projects."
"Serves as a liaison among clinical departments, information technology, finance, quality improvement, and operational teams to promote integrated client care."
"Participates in agency committees, leadership meetings, and strategic planning initiatives."
"Represents the agency professionally with staff, clients, community partners, referral sources, licensing bodies, and funding agencies as assigned."
"Maintains confidentiality of all information and complies with HIPAA requirements."
"Performs other duties as assigned."
That's a list.
- Requirements Qualification Requirements: list of bullet-like sentences: "Strong leadership and organizational skills.", "Adept at leading and supporting organizational change management initiatives.", etc. We'll make list.
- Education And/or Experience: list: "Bachelor’s degree in healthcare administration, Business Administration, Social Services, or related field required.", "Progressive healthcare or behavioral health leadership experience preferred.", "Supervisory experience preferred.", "Experience managing centralized access, as defined in the Summary, required.", "Experience with project management and implementation of organizational initiatives preferred.", "Must pass Criminal Investigation Background and DHHR background checks and post-offer drug screen."
- Skills: maybe we can extract from Requirements and Education? But we already have Requirements covering skills. Could create a Skills section for things like "Strong leadership and organizational skills", etc. But we already have Requirements. The instruction: use sections only when posting has real specific content. We have content for Requirements and Qualifications (Education/Experience). Skills could be overlapped; maybe we can combine Requirements and Skills? But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put skill-like items under Requirements, and qualifications under Qualifications. Skills maybe we can leave out if not distinct. But we have many skill statements in Requirements; we could move them to Skills section. However the posting lumps them under "Requirements Qualification Requirements:" which includes both skill and experience. To be safe, we can create Requirements section for the skill statements, and Qualifications section for education/experience. Skills section maybe we can omit if no distinct skill list beyond those. But we have skill statements; we could put them under Skills. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine skill and experience into Requirements and Qualifications only. We'll not create Skills if not distinct.
Benefits: later paragraph: "Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance." That's specific benefits. We'll make Benefits section with list.
Pay: none.
Schedule: none.
We also need to include maybe a short paragraph about the organization mission? Could be part of About the role. We'll include the Summary paragraph and maybe the mission statement after? The mission statement: "The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff." This is descriptive of organization; could be considered About the role context. We'll include as
after the summary. Now we need to strip boilerplate: EEO statement at end, also maybe "Physical Requirements" section (not requested). Also "Summary The professionals at Westbrook Health Services believe..." we kept. Also need to remove duplicated lines: there is a duplicate "Summary" heading later? The text includes "Summary The professionals at Westbrook Health Services believe..." after the duties; we already used that. Also there is a line "Summary" earlier? Actually the beginning had "Summary: Brief Description". We used that. There's also later "Summary The professionals..." we used. There's also maybe a duplicate "Summary" heading before the mission statement? Not needed. We need to output only HTML fragment, no /, no markdown. Let's craft:
About the role
Provides strategic and operational oversight of centralized access across outpatient services. For purposes of this position, centralized access is defined as the full referral and intake process, all front desk and registration tasks, and centralized scheduling. This position ensures timely client access to care, efficient centralized access operations, excellent customer service, and standardized workflows across all service locations. The Program Director develops and implements operational policies, monitors performance metrics, supports quality improvement initiatives, and serves as a liaison between clinical, administrative, financial, and information technology departments. The position supervises centralized access personnel while supporting Westbrook Health Services' Mission, Vision, and Values.
The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.
Responsibilities
- Maintains service delivery consistent with Westbrook Health Services’ expectations, standards, mission, vision, values, policies, procedures, and ethical standards.
- Provides leadership and oversight for all centralized access operations, as defined in the Summary, including related financial processes and customer service across outpatient services.
- Oversees daily centralized access operations to ensure timely service, accurate processing, efficient scheduling, and appropriate client placement.
- Establishes, implements, monitors, and audits standardized centralized access workflows across outpatient offices and programs to promote consistency, operational efficiency, accurate records, and reliable data collection.
- Leads the development, launch, implementation, and ongoing improvement of centralized scheduling as a core component of centralized access across outpatient services.
- Manages centralized access scheduling and staffing processes to maximize provider productivity, ensure adequate coverage, reduce wait times, and align service capacity with community demand.
- Monitors and reports key centralized access performance indicators, including access metrics, intake completion rates, referral response times, scheduling efficiency, registration accuracy, and customer satisfaction.
- Reviews and analyzes operational and quality data, identifies trends, conducts assessments, and implements corrective action and performance improvement initiatives.
- Responds to and resolves client concerns, complaints, and escalations while promoting a positive client experience.
- Leads designated centralized access staff responsible for referral and intake, front desk and registration, and centralized scheduling functions, including recruitment, hiring, onboarding, training, coaching, development, evaluation, retention, productivity, attendance, scheduling coverage, and performance management.
- Maintains awareness of healthcare regulations, accreditation requirements, payer updates, and industry best practices.
- Collaborates with billing and finance teams to improve the accuracy and financial integrity of centralized access processes, including authorizations, coding support, reimbursement processes, and collection of demographic and payer information.
- Oversees the use and optimization of electronic health records, scheduling systems, communication platforms, and other technologies supporting centralized access operations.
- Coordinates the implementation and evaluation of new services, operational programs, service delivery models, and process improvement projects.
- Serves as a liaison among clinical departments, information technology, finance, quality improvement, and operational teams to promote integrated client care.