Program Director

About the role

The Program Director oversees the Travis County Advocate Program, providing comprehensive support to children, families, and referral partners. Key responsibilities include leading program operations, ensuring high-quality services, and fostering strong community relationships.

Responsibilities

• Oversee intake, assessment, and service planning processes, including interviewing participants, families, and referral sources.
• Ensure individualized service/treatment plans are developed and implemented using a strength-based, wraparound approach.
• Monitor service delivery to ensure alignment with participant goals, program outcomes, and contractual obligations.
• Ensure all services are properly authorized/re-authorized by referring authorities or third-party payors.
• Ensure participants receive the required hours, services, activities, and supports as specified by contracts.
• Oversee revisions to service plans based on evolving participant needs and case review.
• Recruit, hire, train, and supervise direct service and administrative staff in accordance with organizational policies and contractual requirements.
• Ensure staff meet all qualifications set by referring authorities and funding sources.
• Provide ongoing training, coaching, and professional development, including cross-training opportunities.
• Lead regular staff meetings and training sessions.
• Foster a collaborative, high-performing team environment focused on quality service delivery.
• Support staff in creative problem-solving to meet participant and family needs.
• Ensure services address education, employment, social, and other life domains.
• Facilitate access to community resources and professional supports.
• Oversee discharge planning, ensuring sustainable community linkages for participants and families post-service.
• Ensure timely and accurate completion of all documentation, reports, billing, and data entry requirements.
• Monitor adherence to required timelines, deliverables, and performance standards.
• Cook up and maintain relationships with referral sources, community partners, and stakeholders to support program sustainability.

Qualifications/Requirements

• Master's degree in Social Work, Psychology, Counseling, or a related field is preferred (or equivalent combination of education and experience).
• Bachelor's degree with commensurate experience may be considered.
• Minimum 1 year of experience managing staff and budgets.
• Experience in a community-based program or human service program is strongly preferred.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite; Experience using an electronic health record system is a plus.
• Reliable transportation, valid driver's license, and current auto insurance is required.
• Bilingual (e.g., Spanish) skills a plus.