Program Director

About the role

The Program Director provides on-site leadership at assigned facilities and ensures daily operations are run in compliance with all SHW policies, procedures, and regulatory requirements. This role oversees operations across multiple sites, monitors program performance, and ensures consistency with the operations manual and licensing standards. The Program Director engages with staff and clients to maintain a structured, safe, and efficient environment, addresses operational issues as they arise, and implements processes to improve workflow and service delivery. Regular reporting on staffing, compliance, and operational effectiveness is also required.

Responsibilities

• Oversee daily program operations and ensure all scheduled activities are implemented, including approved program changes.
• Ensure timely ordering of food, office, and program supplies.
• Support onboarding and training of new staff and maintain a calm, therapeutic environment.
• Oversee intake processes to ensure required assessments and documentation are completed for quality care and accurate billing.
• Develop and maintain weekly staffing schedules within budgeted FTE limits, ensuring full coverage while preventing overtime or double time without prior senior leadership approval.
• Monitor group and individual service delivery to meet treatment and billing requirements.
• Provide regular operational, staffing, and productivity reports to senior administration.