Program Director

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change.

Responsibilities

• Ensures all program deliverables meet per contract requirements and work closely with program staff to ensure timely outcome reports are being submitted.
• Works closely with Program Coordinators/supervisors in overall performance of a multi-agency approach, including multiple partner agencies and community linkages.
• Leads the identification of program updates required because of regulatory changes; responsible for documenting, training, and communicating key messages to the team.
• Responsible for supervising program staff and ensuring that all program services are of the highest quality.
• Supervises, trains, and evaluates the performance of staff which includes coaching and program specific onboarding.
• Maintains sound financial management of program budgets in assigned portfolios.
• Manages departmental productivity standards.
• Develop and enhance working relationships with community-based organizations, city, state, federal government agencies, and partnered agencies as appropriate.
• Collaborates with all levels of senior management in identifying additional funding sources and responding to requests for proposals.
• Serves as a liaison between existing dedicated resources to promote shared learning and best practice identification and communication.
• Understands data and articulates data needs required to assist with program needs; evaluates analytical outputs to test relevance and applicability and identify key insights.
• Oversees the development and coordination of training seminars for staff and/or community partners.
• Develops and implements an ongoing assessment/reassessment process for operational efficiencies, clients/families, coworkers, colleagues, and self, if needed.
• Ensures all statutory and regulatory requirements are met, and all required licenses are up to date.
• Ensures all department staff are trained regularly to meet compliance regulations.
• Performs additional duties as assigned.

Requirements

• Must have a strong work ethic.
• Must be well organized and a self-starter.
• Detail-oriented, professional attitude, reliable.
• Possess strong organizational and time management skills.
• Strong problem-solving skills, solid accounting principles knowledge, documentation skills, research, and resolution.
• Ability to communicate effectively and in writing, with staff and operational management.
• Ability to work independently and with a team in a fast-paced environment with emphasis on accuracy and timeliness.
• Competent in Microsoft Office tools and inputting services into an online database (Efforts to Outcomes data system).
• Familiar with various screening tools.

Qualifications

• Master's degree (preferred) in public health administration with a focus on maternal health, social services, early childhood, or related field.
• At least 5 to 7 years of extensive management experience, specifically overseeing multiple, complex programming.
• Experience in mental health, case management, and development of large facilities and/or multi-site preferred.
• Comprehensive knowledge of wraparound and comprehensive services.
• Significant experience in organizational/administrative development, program management with a demonstrated track record of success.
• A clear understanding of the community(s) being served.
• Demonstrated track record of strong community engagement skills.
• Sensitivity to cultural diversity is required.
• Ability to communicate and cooperate with diverse families, various professionals, and community groups.
• Thorough knowledge of community resources and services.

Conditions of Employment

• Ability to work varying hours Monday - Friday; schedule may include some evenings and weekends.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or G Suite (Docs, Sheets, Slides).
• Ability to travel between various work sites in Metropolitan Chicago.

Physical Requirements

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc.
• Occasionally ascends/descends stairs.
• At times, it may be required to lift up to 25 lbs. for various needs.
• Frequently moves in outdoor weather conditions.

Benefits

• Comprehensive benefits package that includes medical, dental, and vision insurance.
• Employer-paid life insurance.
• Short- and long-term disability coverage.
• 403(b) retirement savings plan.
• Paid vacation, sick leave, personal days, and holidays.
• Employee Assistance Program.

Pay

$100,000 - $120,000