Program Director

Our mission at Sevita is to create a world where every person has the right to live well. As a Caregiver, you’ll provide assistance and strategies to the individuals we serve to help them live well in their community and environment. Each day, the connections you make and the compassion you bring make a difference in the lives of our participants. You’ll work alongside a dedicated team of clinical staff and supportive supervisors, while you grow your career.

About the role

Full-time, exempt, salaried supervisor role responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.

Responsibilities

• Staff Management
  • Participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
  • Organize and implement on-site orientation and training for assigned programs; monitor training compliance and documentation.
  • Conduct monthly staff meetings; attend monthly regional meetings and additional meetings as needed.
  • Design and monitor schedules to ensure all shifts are covered; monitor and minimize overtime.
  • Conduct rotating performance snapshots and evaluations for direct reports in consultation with the PD’s manager; review and approve Direct Support Professional and other staff member’s performance evaluations.
  • Coach employees, correct or direct employee behavior where required; may remove employees at their sole discretion in the event of emergency; may recommend and participate in decisions regarding discipline and termination in consultation with the PD’s manager and Human Resources; manage the termination of Direct Support Professionals or other staff members, as necessary.
  • Responsible for employee safety and workers’ compensation programs; monitor compliance; assist in returning employees to work; implement, oversee, and train employees about safety.
• Program Management
  • Act as the QIDP (if required), write and approve individual program plans; train and assist appropriate staff members with implementation of plans across all shifts.
  • Periodically audit individual records and other program documentation for accuracy and completion.
  • Conduct progress meetings and (quarterly, annual, and/or other) reviews as appropriate or determined by the interdisciplinary team; provide and approve written and progress reviews.
  • Oversee licensing compliance for program services and supports; ensure timely and accurate program documentation; implement the Sevita compliance plan and manage individual rights implementation while maintaining confidentiality and adhering to individual rights standards.
  • Implement system and oversee management of individual’s funds and property, assuring safety and accuracy; audit, monitor, and review individual’s financial accounts.
  • Maintain productive and professional relations with individuals, families, case managers, and other stakeholders; provide regular communication to stakeholders; act as point of contact for all stakeholders; implement satisfaction improvement plans.
  • Engage in government and community relations; participate in advocacy efforts and ensure preparedness for home visits (e.g., staff, families, legislators).
  • Implement proactive strategies to reduce or eliminate serious incidents; take immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; review all incidents and direct appropriate response; ensure timely incident reporting; sign and submit all incident reports as required.
  • Oversee coordination of health care appointments and monitor individual attendance.
  • Oversee system for medication administration, documentation, and security; review documentation for accuracy and completeness; ensure all applicable employees are certified or trained in medication administration.
  • Approve purchases of medical supplies and equipment; ensure training in proper use to all employees.
  • Monitor food service in accordance with dietary plans and to meet regulatory compliance; ensure consideration for special needs, occasions, and individual choice; ensure all applicable employees are certified or trained in meal preparation and/or dietary planning.
• Financial Management
  • Approve purchase of food, supplies, and equipment; review and monitor monthly invoices for accuracy and budgetary compliance; attest to company credit card statements and monthly invoices in accordance with company policy.
  • Oversee census, attendance information, or other required documentation to assure accurate billing; ensure program documentation is accurate, complete, and compliant; monitor utilization between authorization and provision of services and supports.
  • Monitor staffing hours for budgetary compliance.
  • Develop understanding of program growth strategy and support implementation of growth initiatives within the program.
• Census Management
  • Monitor census performance for their location(s) and escalate potential service disruptions that impact census to the Area Director and Regional Director.
  • Review referrals to validate fit for specific locations and identify and escalate potential barriers to serving individuals to the Area Director and Regional Director; coordinate and prepare for in-person site visits at locations during referral process.
  • Coordinate preparations required for expected placements including staffing, funding, home set-up, and safety requirements.
• Maintenance
  • Ensure vehicles are properly maintained, clean, and safe by consulting with maintenance personnel; implement training procedures for maintenance and safe operation of company-owned vehicles, including reviewing checklists on a regular basis; address known safety concerns with employee vehicles or other means of transportation, for the safe transport of individuals.
  • Monitor and implement strategies to assure neat, clean, and safe program environments (internal and external); ensure age-appropriate and aesthetic decoration.
  • Oversee environmental safety program; establish preventive maintenance schedule; maintain furnishings, equipment, and facilities in good repair and compliant with regulatory standards.
• Perform other duties and activities as required, including backfilling roles under your supervision.
• Must be available on-call to support staff, find coverage, or cover shifts as needed.

Supervisory Responsibilities

• Manage Direct Support Professionals, Program Supervisors, and other direct or indirect staff members of the program.
• Complete performance evaluations, orientation, and training.
• Make decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Resolve employee problems within position responsibilities.

Requirements

• Bachelor's degree.
• Two to three years of related experience in the Human Services Industry preferred.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Current driver's license, car registration, and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
• Licensure(s) as required by state.
• Medication Management Certificate issued with the completion of Company-provided training.
• Mandatory Reporter Certificate issued with the completion of Company-provided training.
• Other training(s) and/or certification(s) per state requirements and/or service line.
• For specific programs: AZ Behavioral Health programs must meet BHT requirements.

Key Metrics

• Individuals Served
• Funds Compliance
• Customer Satisfaction
• Documentation Compliance
• Licensing Compliance
• Quality (% participation)
• Program Visits
• Overtime
• Job Requisitions
• Program Training Compliance

Work Environment

• Work at the program location(s) they oversee.
• Oversee services or supports in residential, vocational, or in-home settings.
• Travel as needed.

Physical Requirements

Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Pay

$70,304.00 annually (exempt).