Program Director

Mentor Community Services, part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day.

About the Role

Full-time, exempt, salaried supervisor role responsible for managing the services delivered to a designated program or set of programs, and the operation of those programs.

Responsibilities

• Staff Management
  • Participate in hiring events and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors.
  • Organize and implement on-site orientation and training; monitor training compliance and documentation.
  • Conduct monthly staff meetings and attend regional meetings as needed.
  • Design and monitor schedules to ensure shift coverage and minimize overtime.
  • Conduct performance snapshots and evaluations for direct reports; review and approve staff performance evaluations.
  • Coach employees, address behavior issues, and manage discipline or termination in consultation with management and HR.
  • Oversee employee safety, workers’ compensation programs, and compliance with safety protocols.
• Program Management
  • Act as QIDP (if required), write and approve individual program plans, and train staff on implementation.
  • Audit individual records and program documentation for accuracy and completion.
  • Conduct progress meetings, quarterly/annual reviews, and provide written progress reports.
  • Oversee licensing compliance, program documentation, and implementation of the Sevita compliance plan.
  • Manage individuals’ assets, including financial accounts, funds, and property.
  • Maintain professional relations with individuals, families, case managers, and other stakeholders; implement satisfaction improvement plans.
  • Engage in government and community relations, advocacy efforts, and prepare for home visits.
  • Implement proactive strategies to reduce incidents; review and respond to incidents promptly.
  • Oversee coordination of health care appointments and monitor attendance.
  • Manage medication administration, documentation, and security; ensure staff certification/training.
  • Approve purchases of medical supplies and equipment; ensure proper training for use.
  • Monitor food service in accordance with dietary plans, regulatory compliance, and individual needs.
• Financial Management
  • Approve purchases of food, supplies, and equipment; review and monitor monthly invoices for accuracy and budgetary compliance.
  • Oversee census, attendance documentation, and billing to ensure accuracy.
  • Monitor staffing hours for budgetary compliance and program growth initiatives.
• Census Management
  • Monitor census performance and escalate potential service disruptions.
  • Review referrals to validate fit for locations and identify barriers to service.
  • Coordinate preparations for placements, including staffing, funding, home setup, and safety requirements.
• Maintenance
  • Ensure vehicles are properly maintained, clean, and safe; implement training for vehicle operation and safety.
  • Monitor and maintain neat, clean, and safe program environments; oversee preventive maintenance schedules.
  • Maintain furnishings, equipment, and facilities in compliance with regulatory standards.
• Perform other duties as required, including backfilling roles, on-call support, and related activities.

Supervisory Responsibilities

• Manage Direct Support Professionals, Program Supervisors, and other staff.
• Complete performance evaluations, orientation, and training.
• Make decisions on hires, transfers, promotions, salary changes, discipline, and terminations.
• Resolve employee problems within position responsibilities.

Requirements

• Bachelor’s degree.
• Two to three years of related experience in the Human Services Industry preferred; equivalent combination of education and experience may be substituted.
• Current driver’s license, car registration, and auto insurance if driving on behalf of the company or transporting individuals.
• State-required licensure(s), Medication Management Certificate, and Mandatory Reporter Certificate (provided by company).
• Additional training/certification per state requirements or service line (e.g., AZ Behavioral Health programs must meet BHT requirements).

Work Environment

• Works at program location(s) overseeing services in residential, vocational, or in-home settings.
• Travel as needed.

Physical Requirements

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.