Program Director

Sanctuary Centers of Santa Barbara is a non-profit organization that has been providing high-quality care for adults with mental illness and co-occurring disorders since 1976. Our mission is to provide our clients with a continuum of treatment in order to create opportunities for community reintegration and prevent further hospitalization while maintaining high professional standards.

$5,000 hiring bonus (50% at 6 months, 50% at 12 months).

About the role

Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of high-cost and/or high-need Medi-Cal recipients through services and comprehensive care that is community-based, interdisciplinary, and person-centered. The Program Director of ECM is responsible for directing and managing the daily operation of the Integrated Care Clinic.

Responsibilities

• Determines clinic priority needs based on current patient volume demands for service
• Provide individual therapy to ECM clients
• Provide individual and group supervision to registered interns
• Directs staff to accomplish objectives and goals in accordance with clinic mission and vision in excellent patient service and growth
• Develops business with organizational resources such as physicians, medical groups, healthcare facilities, agencies, and other community sources when appropriate
• Participates in the development and enforcement of departmental policies and procedures
• Prepares and maintains statistical reports of the clinic
• Conducts periodic performance evaluations of ECM staff
• Utilizes leadership skills and technical knowledge required to manage the daily operation of the clinic
• Consistently serves as a role model in providing outstanding service to patients, physicians, fellow employees, and guests
• Maintains professional level of conduct by demonstrating courteous and positive behaviors
• Effectively utilizes communication and interpersonal skills, such as problem-solving, negotiation, and conflict management, to maintain productivity and a good working environment
• Utilizes department equipment/supplies with efficiency and cost-effectiveness, while also managing vendor relations for specialty equipment/supply needs
• Displays initiative to see processes through to completion
• Consistently responds to requests in a timely manner
• Work collaboratively to implement the seven core services for ECM:
  • Outreach and engagement
  • Comprehensive assessment and care management plan
  • Enhanced care coordination
  • Health promotion
  • Comprehensive transitional care
  • Member and family supports
  • Coordination of and referral to community and social support services

Requirements

• Share our commitment to the health and wellbeing of our most vulnerable community members
• Ability to communicate effectively with a diverse audience
• Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention
• Experience working with a variety of different stakeholders, including residents, local groups, and organizations across the voluntary and public sectors
• Understand, maintain, and uphold the mission and vision of Sanctuary Centers of Santa Barbara
• Master’s Degree required
• LMFT, LCSW, or LPCC in good standing in California and licensed for at least two years required
• Extensive experience working in community outreach and engagement, particularly with disadvantaged groups
• Strong written and verbal communication skills required
• Strong computer skills, especially with case management data systems
• Must be a hardworking and reliable professional willing to be a role model
• Bi-lingual (English and Spanish)
• Must possess a valid driver’s license and motor vehicle insurance to operate a motor vehicle in the State of California
• Must pass a criminal background check

Pay

$110,000.00 – $150,000.00 per year

Schedule

Full-time