Program Director
Sanctuary Centers of Santa Barbara is a non-profit organization that has been providing high-quality care for adults with mental illness and co-occurring disorders since 1976. Our mission is to provide our clients with a continuum of treatment in order to create opportunities for community reintegration and prevent further hospitalization while maintaining high professional standards.
$5,000 hiring bonus (50% at 6 months, 50% at 12 months).
About the role
Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of high-cost and/or high-need Medi-Cal recipients through services and comprehensive care that is community-based, interdisciplinary, and person-centered. The Program Director of ECM is responsible for directing and managing the daily operation of the Integrated Care Clinic.
Responsibilities
- Determines clinic priority needs based on current patient volume demands for service
- Provide individual therapy to ECM clients
- Provide individual and group supervision to registered interns
- Directs staff to accomplish objectives and goals in accordance with clinic mission and vision in excellent patient service and growth
- Develops business with organizational resources such as physicians, medical groups, healthcare facilities, agencies, and other community sources when appropriate
- Participates in the development and enforcement of departmental policies and procedures
- Prepares and maintains statistical reports of the clinic
- Conducts periodic performance evaluations of ECM staff
- Utilizes leadership skills and technical knowledge required to manage the daily operation of the clinic
- Consistently serves as a role model in providing outstanding service to patients, physicians, fellow employees, and guests
- Maintains professional level of conduct by demonstrating courteous and positive behaviors
- Effectively utilizes communication and interpersonal skills, such as problem-solving, negotiation, and conflict management, to maintain productivity and a good working environment
- Utilizes department equipment/supplies with efficiency and cost-effectiveness, while also managing vendor relations for specialty equipment/supply needs
- Displays initiative to see processes through to completion
- Consistently responds to requests in a timely manner
- Work collaboratively to implement the seven core services for ECM:
- Outreach and engagement
- Comprehensive assessment and care management plan
- Enhanced care coordination
- Health promotion
- Comprehensive transitional care
- Member and family supports
- Coordination of and referral to community and social support services
Requirements
- Share our commitment to the health and wellbeing of our most vulnerable community members
- Ability to communicate effectively with a diverse audience
- Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention
- Experience working with a variety of different stakeholders, including residents, local groups, and organizations across the voluntary and public sectors
- Understand, maintain, and uphold the mission and vision of Sanctuary Centers of Santa Barbara
- Master’s Degree required
- LMFT, LCSW, or LPCC in good standing in California and licensed for at least two years required
- Extensive experience working in community outreach and engagement, particularly with disadvantaged groups
- Strong written and verbal communication skills required
- Strong computer skills, especially with case management data systems
- Must be a hardworking and reliable professional willing to be a role model
- Bi-lingual (English and Spanish)
- Must possess a valid driver’s license and motor vehicle insurance to operate a motor vehicle in the State of California
- Must pass a criminal background check
Pay
$110,000.00 – $150,000.00 per year
Schedule
Full-time