Program Director

About the Role

The Program Director is a Senior Manager responsible for maintaining a residence in compliance with applicable regulatory standards set forth by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and/or the United States Department of Housing and Development. This role oversees the clinical, operational, and financial functions of the residence, ensuring quality case management and care for all residents.

Responsibilities

• Oversees all social/clinical services and building operations.
• Directly supervises program staff and shared clinical/program services staff.
• Remains in contact with on-duty staff by cell phone 24 hours per day.
• Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor or Case Manager, and Front Desk Counselors.
• Responsible for hiring all program staff.
• Ensures that residents follow appropriate psychiatric and medical plans; approves individual service plans for each resident.
• Integrates services of the Health Care Coordinator with other program and case management services.
• Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries.
• Ensures that counselors’ paperwork is completed in a timely and thorough manner.
• Conducts and participates in case conferences.
• Designs and implements a quality assurance and utilization review plan for the Residence; monitors compliance and reports regularly to the Regional Director on the status of compliance efforts.
• Reports all untoward incidents and directs follow-up of incidents.
• Investigates and addresses resident complaints and grievances.
• Prepares written correspondence and notifications on resident-related issues.
• Keeps PCMH Administrators and Managers aware of significant events and issues within the facility.
• Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.
• Responsible for maintaining all facility licenses, accreditation, and certifications.
• Monitors compliance with all applicable safety and health code requirements.
• Maintains productive working relationships with provider groups and referral sources.
• Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.
• Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures, and crisis intervention.
• Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file.
• Supervises collection and submission of all rental payments and receipts. Ensures proper accounting documentation of rental income. Meets all occupancy and collection objectives set by Administration.
• Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions.
• Oversees facilities maintenance, including repairs, preventative maintenance, and work by outside vendors in the facility.
• Responsible for monitoring spending and documentation of petty cash.
• Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director or Director of Residential Services.

Requirements

• Minimum of a Master’s Degree in a Mental Health discipline or related field is required for Licensed Housing. Minimum of a Bachelor’s Degree in a Mental Health discipline or related field with 5 years of related experience for Supported Housing.
• Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software.
• Minimum five (5) years of residential management experience in the mental health field.