Program Director

About the Role

The Program Director is a Senior Manager responsible for maintaining a residence in compliance with applicable regulatory standards set forth by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and/or the United States Department of Housing and Urban Development. This role oversees quality case management and care for all residents, provides leadership and supervision of direct care staff, manages facility operations, responds to crises, and handles administrative reporting. The Program Director is accountable for the clinical, operational, and financial functions of the residence.

Responsibilities

• Oversees all social/clinical services and building operations.
• Directly supervises program staff and shared clinical/program services staff.
• Remains in contact with on-duty staff by cell phone 24 hours per day.
• Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor, Case Manager, and Front Desk Counselors.
• Responsible for hiring all program staff.
• Ensures that residents follow appropriate psychiatric and medical plans; approves individual service plans for each resident.
• Integrates services of the Health Care Coordinator with other program and case management services.
• Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries.
• Ensures that counselors’ paperwork is completed in a timely and thorough manner.
• Conducts and participates in case conferences.
• Designs and implements a quality assurance and utilization review plan for the Residence; monitors compliance and reports regularly to the Regional Director on the status of compliance efforts.
• Reports all untoward incidents and directs follow-up of incidents.
• Investigates and addresses resident complaints and grievances.
• Prepares written correspondence and notifications on resident-related issues.
• Keeps PCMH Administrators and Managers aware of significant events and issues within the facility.
• Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.
• Responsible for maintaining all facility licenses, accreditation, and certifications.
• Monitors compliance with all applicable safety and health code requirements.
• Maintains productive working relationships with provider groups and referral sources.
• Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.
• Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures, and crisis intervention.
• Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file.
• Supervises collection and submission of all rental payments and receipts. Ensures proper accounting documentation of rental income. Meets all occupancy and collection objectives set by Administration.
• Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions.
• Oversees facilities maintenance, including repairs, preventative maintenance, and work by outside vendors in the facility.
• Responsible for monitoring spending and documentation of petty cash.
• Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director or Director of Residential Services.

Requirements

• Minimum of a Master’s Degree in a Mental Health discipline or related field is required for Licensed Housing. Minimum of a Bachelor’s Degree in a Mental Health discipline or related field with 5 years of related experience for Supported Housing.
• Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software.
• Minimum five (5) years of residential management experience in the mental health field.

Skills

• Excellent oral and written communication skills.
• Strong organizational and system tracking skills.
• Excellent judgment.
• Basic math skills.
• Detail-oriented.
• Ability to work proactively.
• Problem-solving skills.
• Critical thinking.
• Strategic thinking.
• Effective time management.
• Ability to manage and minimize agency risk.
• Ability to engage resident population.
• Ability to appropriately assess and respond to crises.
• Demonstrates flexibility, creativity, and initiative.
• Ability to handle multiple tasks and shift between responsibilities.
• Ability to teach, train, and supervise others in mental health case management services.
• Ability to work effectively with others and demonstrate conflict resolution skills.

Qualifications

• Knowledge of Paycom, Microsoft Office, and Foothold AWARDS.
• LIHTC Compliance, where applicable.
• CPR/First Aid certification.
• Familiarity with NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards.