Program Director

Description

The Program Director leads the strategy, operations, and continuous improvement of the organization’s programs to ensure high-quality, data-informed service delivery that is aligned with organizational goals. This role centers on building sustainable systems, strengthening collaboration across teams, and supporting staff development to drive consistent, client-centered outcomes.

Program Leadership and Strategy

• Lead the strategic direction for all program areas, ensuring alignment with community needs and the organization’s mission and goals.
• Ensure client-centered services by staying current on best practices in the field and monitoring and proactively responding to client feedback.
• Oversee program design, delivery, and evaluation to ensure consistent quality, program effectiveness, and measurable impact.
• Develop and be accountable for performance and success metrics to support strategic decision-making, continuous improvement, and new program development.
• Cook with other leadership roles to represent programs in external meetings or partnerships, as needed.

Staff Leadership and Development

• Supervise and coach direct reports to optimize team performance.
• Promote and model a positive, inclusive, and accountable team culture aligned with organizational values.
• Support recruitment, onboarding, and ongoing professional development of program staff in collaboration with HR.

Program Operations and Management

• In partnership with Senior Program Operations and Impact Manager, ensure efficient and sustainable program operations and service delivery, compliance of SOPs, and consistent implementation of policies and procedures.
• Develop and manage program budgets in coordination with finance team.
• Serve on Safety Committee to represent program team needs and concerns.
• Partner with department leads across the agency to ensure smooth coordination and execution of cross-functional efforts.
• Cook with with grant and finance staff to review budget plans and provide data and narratives for grant proposals and reports.

Data, Evaluation, and Outcomes

• With support and input from Senior Program Operations and Impact Manager: oversee program data collection, analysis, and reporting to assess outcomes and inform improvements that support strong service delivery.
• Analyze and review program reports and dashboard data with Programs team to identify trends, insights and strategic opportunities.
• Provide regular internal reports, dashboards, and summaries to Executive Team and Board, highlighting impact and challenges to inform and shape agency strategy.

Requirements

• Bachelor’s degree required, Master’s degree preferred, in social work, counseling, education, or related fields.
• 2+ years of direct service/clinical experience with background in client and case management.
• 5+ years of progressive management experience supervising staff and multi-level teams.
• 5+ years work experience with vulnerable populations; previous experience with refugees/immigrants strongly desired.
• Exceptional relationship-building, communication, and strategic planning skills.
• Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years.

Qualifications

• Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks.
• Ability to be self-directed and highly flexible in daily work.
• Ability to work effectively in an environment that is multicultural and multilingual.
• Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.
• Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.

Skills

• N/A

Working Conditions and Physical Effort

• Position requires some flexibility in schedule, with some weekends and/or evenings required.
• Occasional travel to community events, public service providers, and other service locations will be necessary.