Program Director

About the Role

Under the guidance and supervision of the executive director, the Program Director oversees the WAGS service dog program, including volunteers, clients, service dogs-in-training, working WAGS dogs, and other key resources related to the training program.

Responsibilities

• Volunteer Training Program
  • Recruit and screen potential volunteer trainers.
  • Train, instruct, and supervise volunteer trainers.
  • Oversee all aspects of the training program, including skills training, behavior evaluation, veterinary care, training protocols, and curriculum.
  • Provide individual and group instruction to volunteers.
  • Monitor and uphold WAGS training and behavioral standards.
  • Provide appreciation and recognition to volunteer trainers.
• Client Program
  • Review applications for criteria as they are received.
  • Conduct client home visits and provide client training.
  • Conduct applicant interviews.
  • Document the placement process in line with program standards and procedures.
  • Implement, monitor, and report on the results of the placement process.
  • Provide follow-up consultation for clients.
  • Provide post-placement training, team evaluation, and follow-up support.
  • Utilize evaluation tools (surveys, focus groups) to measure performance outcomes.
• Canine Resources
  • Temperament test and select puppies for the WAGS program.
  • Ensure dogs receive appropriate care (e.g., vaccinations, spay or neutering, treatment of problems, hip radiographs).
  • Identify dogs for placement and decide when to release dogs from the program.
  • Match applicants and dogs for placement and find homes for non-graduate dogs.
  • Monitor canine training checkpoints and identify behavior problems.
  • Ensure only dogs that meet WAGS quality standards are placed with clients and partners.
  • Provide training as necessary to ensure the WAGS dog meets placement criteria.
• Administration
  • Design, implement, and report on the results of WAGS training programs: Volunteer Trainers, Clients, and Service Partners; Service Dogs and Clinical Therapy Dogs.
  • Keep the Executive Director informed on relevant issues.
  • Work in tandem with the Executive Director on day-to-day operations.
  • Collaborate with fundraising, marketing, and administrative staff to align marketing efforts with organizational mission, goals, and advocacy initiatives.
  • Evaluate program results and make recommendations for improvement.
  • Prepare reports as requested for the Board of Directors.
  • Perform other duties as assigned by the Executive Director.

Requirements

• At least 2 years of experience teaching basic and intermediate-level obedience and service dog skills (advanced experience preferred).
• Demonstrated experience teaching and utilizing operant training and positive reinforcement methods.
• Understanding of force-free handling.
• Credible work experience, preferably in nonprofit organizations, with a record of successful training experience.
• Ability to effectively and efficiently evaluate dog behavior and develop training plans to achieve desired behavior and skill outcomes.
• Strong communication skills, including the ability to provide constructive, effective, and timely feedback to volunteers and adjust coaching approaches to fit individual needs.
• Ability to receive feedback in a positive manner.
• Superior interpersonal skills; experience cultivating and maintaining relationships with key constituencies.
• Positive attitude and strong problem-solving skills.
• Experience with public speaking.

Schedule

This is a full-time position.

Posting Date: August 12, 2026 • Closing Date: November 18, 2026