Program Director

At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.

Our Brands

The Program Director is responsible for overseeing the development and operations of programs within a specified geographical area. This role includes managing personnel, finances, and program execution while ensuring compliance with licensure, payer, and accreditation standards. The Program Director acts as a liaison with referring agencies and oversees daily operations.

Essential Duties & Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
• Establish and maintain positive working relations with potential and established referral sources ensuring delivery of services, and continued development of the region.
• Assign caseloads and identify hiring needs.
• Recruit and hire staff according to company’s best practices procedures.
• Aid Office Manager with new hire Onboarding and ensure all required documents are maintained and organized in electronic personnel files.
• (Complete new hire Onboarding in absence of OM).
• Provide orientation and training for staff.
• Personnel Leadership to include monitoring and evaluating staff performance, and making interventions with staff as necessary to improve performance, With the assistance of the Office Manager, ensure all personnel files are maintained in compliance with licensure, payer, and accreditation regulations and standards, and are well organized.
• Process and approve the region’s payroll.
• Provide individual clinical and/or operational/administrative supervision to direct care staff, and document supervision sessions.
• Provide clinical and risk management oversight in day-to-day operations to include client crises.
• Conduct staff meetings.
• Develops initial drafts of annual budget; review monthly financial statements; and maintain region’s budget.
• Develops annual strategic plan for region.
• Develops regional territory in conjunction with regional budget and strategic plan.
• Ensure compliance with all state regulatory bodies and COA.
• Review and ensure clinical documentation is complete and submitted in established timelines.
• Manage all client authorization requirements including timeliness of pre-certifications, concurrent reviews and discharges.

General Requirements

• (Unless otherwise specified under State-Specific Requirements)
• Bachelor’s Degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.

State Specific Requirements

• Ohio:
• Master’s degree in Social Work, Counseling, or related field.
• Must be a fully licensed therapist in the state of Ohio with LISW, LPCC, or LMFT.
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.

• Virginia:
• Master’s degree in Social Work or Counseling.
• Active professional license in the state of Virginia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.

Benefits

• We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include Access to a Health Navigator, Health Savings Account with company contribution, Dependent Daycare, Flexible Spending Account, Health Reimbursement Account, 401(k) Retirement Plan, and Benefits Hub Tickets at Work.

Equal Opportunity

We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.