Program Director

Responsibilities

• Supervises and monitors therapeutic environment to ensure that behavioral guidelines are followed, and interpersonal relationships remain positive.
• Makes sure the quality, effectiveness, and efficiency of program’s shelter services and safety of environment of care are monitored.
• Manages program services, improves existing services, and develops new treatment components to meet the needs of persons served.
• Affirms needs and makes sure program objectives are met.
• Helps develop, implement, and deploy agency policy and procedures.
• Provides clinical and administrative supervision to program staff.
• Hires, trains, appraises, disciplines, and may terminate subordinate staff.
• Supervises plant operations to ensure a safe and secure environment of care.
• Maintains and ensures accuracy, completeness, and timeliness of clinical staff’s records that comply with regulatory standards and agency internal policy and procedure.
• Maintains compliance with the agency's Code of Conduct/Code of Ethics and adheres to all Federal, state, and local laws and regulations, including 42 CFR confidentiality and HIPAA privacy and security regulations and agency requirements.
• Communicates with other departments and clinical program directors to achieve program and agency’s goals and objectives.
• Plans, develops, and conducts in-service training to maintain and improve staff competencies.
• Keeps Executive Management informed about program activities and prepares status reports as needed.
• Participates in internal Management/Quality Improvement committees.

Qualifications

• Associates Degree with 15+ years of progressive experience working with homeless population.
• 10+ years of experience supervising social service/human services staff in shelter/transitional or permanent supportive housing.
• Experience working with the NYC Department of Homeless Services (DHS) or other similar city operated organization.
• Strong leadership and effective management skills.
• Ability to implement and monitor policy and procedure in accordance with agency guidelines.
• Knowledgeable about Federal, State, and Local law and regulation governing substance abuse treatment programs.
• Good analytical, organizational skills, and problem-solving skills.