Program Director

Primary Duties And Responsibilities

• Provide direct supervision, leadership, and accountability for Program Manager(s)
• Oversee daily operations across all programs and levels of care to ensure efficiency, consistency, and quality
• Monitor census, staffing levels, scheduling, and resource allocation to optimize operations
• Standardize processes and ensure consistency across locations and programs
• Track and analyze key performance indicators (e.g., census, retention, length of stay, throughput, client satisfaction)
• Identify operational gaps and implement process improvements to enhance program effectiveness
• Lead resolution of escalated operational, staffing, or client-related issues
• Ensure appropriate and sustainable staffing models are in place to support program needs
• Ensure consistent compliance with client safety checks, including adherence to observation protocols, documentation standards, and regulatory requirements
• Oversee and coordinate effective client flow across levels of care, ensuring timely, appropriate, and well-communicated transfers that support continuity of care and optimal treatment outcomes

Collaboration with Clinical Leadership

• Partner closely with Clinical Director(s) to align operational workflows with clinical programming
• Sustainment of clinical services within operational frameworks
• Facilitate coordination between operations, clinical, medical, and support services to ensure continuity of care
• Promote patient safety, support safe medication practices, and ensure alignment between medical and operational processes

Compliance & Quality

• Ensure operational compliance with all applicable regulatory and accrediting bodies, including DHCS, Joint Commission, and CARF ASAM standards
• Maintain ongoing audit readiness and support corrective action planning and execution
• Collaborate with Compliance and HR to ensure adherence to training, credentialing, and documentation requirements

Staff Leadership & Development

• Lead, coach, and develop Program Manager(s), while also providing guidance, mentorship, and performance development support to AOD Counselors and Behavioral Health Technicians
• To strengthen leadership capabilities and overall program performance
• Partner with HR on recruitment, hiring, onboarding, and retention strategies
• Oversee performance management processes, including evaluations, coaching, and corrective action as needed
• Foster a culture of accountability, collaboration, and effective communication