Program Director

About the role

The Program Director leads the strategic and operational aspects of the PACE (Program of All-Inclusive Care for the Elderly) center within the assigned region. This role ensures high-quality, coordinated, and person-centered care that aligns with regulatory requirements and organizational goals.

Responsibilities

• Provide strategic leadership and operational oversight of the local Program Support Team, ensuring alignment with organizational goals and program objectives.
• Develop and implement strategic plans for PACE program operations, including participant growth, service quality, operational efficiency, and regulatory compliance.
• Collaborate with executive leadership to align program goals with broader organizational strategy and community health needs.
• Ensure alignment with PACE program model requirements by working closely with implementation and cross-functional internal teams.
• Lead, mentor, and develop the Program Support Team, including ongoing coaching, performance management, and professional development.
• Establish performance expectations and drive a culture of accountability, responsiveness, and high-quality service delivery.
• Oversee daily operations of the program support team to ensure timely execution of deliverables, accuracy of documentation, and operational consistency.
• Facilitate cross-functional communication to ensure coordinated, participant-centered care delivery across departments.
• Drive participant satisfaction through high-quality care coordination, responsiveness, and effective communication.
• Conduct regular participant and family visits to assess satisfaction, identify service gaps, and implement improvements.
• Monitor and evaluate key performance indicators (KPIs), including participant satisfaction, health outcomes, service utilization, and operational efficiency to support continuous improvement.
• Ensure full compliance with all CMS, state, and PACE-specific regulatory and licensing requirements.
• Lead regular audits, quality reviews, and risk assessments; identify gaps and implement corrective action plans.
• Build and maintain strong relationships with community providers, partner organizations, and regulatory agencies to support program growth and integration.
• Collaborate with internal stakeholders to ensure effective care planning, coordination, and documentation.
• Serve as a key point of contact for internal and external stakeholders regarding program performance and initiatives.
• Maintain awareness of industry trends, policy changes, and best practices in elder care and managed care delivery to support ongoing program improvement.

Requirements

• 6+ years of experience in healthcare operations, program management, or related service delivery roles.
• 4+ years of leadership experience with operational oversight and full P&L responsibility.
• Prior experience managing PACE program accounts or home care operations strongly preferred.
• Experience working in start-up or turnaround environments strongly preferred.
• Strong knowledge of healthcare service delivery models, compliance standards, and regulatory requirements.
• Experience conducting client visits, satisfaction reviews, and service quality assessments.
• Proven success in client relationship management, account growth, and cross-functional team leadership.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to lead teams in fast-paced, high-accountability environments while maintaining operational quality and performance standards.
• Proficiency in Microsoft Office Suite and comfort using virtual collaboration platforms such as Microsoft Teams and Zoom.
• Familiarity with MSP/VMS technology systems preferred.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in business, healthcare or other similar discipline preferred or equivalent combination of education and experience to successfully perform the essential functions of the job.

Benefits

• Competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.
• Wellness options through Burnalong, offering a robust online platform of classes and programs as well as local gym access.
• Equal Opportunity Employer (EOE) - Veteran/Disability.