Program Director

About the Role

The Program Director oversees assigned Beacon locations to ensure company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care and keep department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensures consistent application of policies and procedures, monitors Care Team Managers' workload, and reviews incident reports for timely submission to regulatory agencies.

Responsibilities

• Integrity
  • Always be compliant with all company and regulatory policies and procedures.
• Operational Oversight
  • Ensure company goals, including budget and clinical effectiveness targets, are met.
  • Consistently apply and deploy BSLS policies, procedures, and care practices.
  • Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
  • Ensure work injury reports are entered accurately and in a timely manner if needed.
  • Ensure records are secure, confidential, up-to-date, and accurate for individuals and employees.
  • Ensure reporting requirements are met and monitor various plans and quality.
  • Perform ongoing audits of location operations, including routine inspections.
  • Fully cooperate with all licensing reviews and internal or external investigations.
• Compassion
  • Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
  • Ensure personal care logs and daily documentation are completed correctly and in a timely manner.
  • Ensure accuracy in medication administration records (EMAR/MAR).
  • Ensure individual protection, personal care, and adherence to clinical actions.
  • Ensure individuals participate in skill-building and community activities.
  • Attend individual functions and maintain regular interaction.
  • Assist with individual assessments, placement, transfers, and discharges.
• Advocacy
  • Keep department heads informed of staffing, compliance, and operational concerns; collaborate with leadership.
  • Communicate with licensing consultants and external agencies to resolve issues.
  • Lead responses to investigations and facilitate access to requested information.
  • Assist the compliance department with responses, correspondence, and corrective action plans (CAPs).
  • Address personnel issues with HR, Compliance, and Executive Leadership.
  • Assist staff with navigating the process for training and tuition reimbursement.
• Respect
  • Plan, attend, and co-chair monthly staff meetings, coordinating agendas and ensuring documentation is filed.
  • Ensure new employee orientation is completed and monitored.
  • Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing.
  • Enforce training compliance and provide monthly reports.
  • Address personnel issues with HR, Compliance, and Executive Leadership.
  • Ensure proper clinical actions are taken to maintain or improve individual health, safety, and stability.
• Excellence
  • Manage Census, LOA’s, Per Diem Rates, payroll costs, and EBITDA targets.
  • Support Care Team Managers with financial plans/budgets and ensure understanding of budgetary reporting.
  • Ensure accurate time-and-attendance reporting by monitoring schedules and actual time worked.
  • Manage staffing needs, interviewing, placement, and training of Care Team Managers.
  • Provide feedback to Care Team Managers on semi-annual performance reviews.
  • Manage DSP leveling program and promote it in assigned locations.
  • Identify ways to improve programs to enrich individuals' needs and involvement.
  • Support the Care Team Manager in all areas to achieve 5 diamond status.
• Performance and Evaluation
  • Job Knowledge – Depth and breadth of knowledge supporting organizational goals.
  • Quality of Work – Freedom from errors and mistakes, timeliness, accuracy, and overall work quality.
  • Quantity of Work – The amount of work output from the employee.
  • Reliability – Dependability, trustworthiness, and persistence.
  • Initiative and Creativity – Ability to plan work and proceed without detailed instruction; ability to make constructive suggestions.
  • Judgement – Making sound decisions based on fact rather than emotion.
  • Cooperation – Willingness to work harmoniously with others to complete tasks.
  • Attendance – Faithfulness in coming to work daily and adhering to scheduled work hours.
  • Planning and Organizing – Ability to analyze work, set goals, develop action plans, utilize time efficiently, and delegate work appropriately.
  • Directing and Controlling – Ability to create a motivating climate, achieve teamwork, train and develop employees, measure work progress, and take corrective action.
  • Decision Making – Ability to make quality, timely decisions.
  • Problem Solving – Ability to assess a problem, identify solutions, formulate plans, execute those plans, and achieve positive outcomes consistently.
  • Embracing, supporting, and adhering to Beacon’s mission and Core Values.

Requirements

• Bachelor’s degree in human services preferred.
• Minimum of two (2) years of previous management or supervisory experience in a residential care environment.
• Effective oral and written communication skills.
• Strong computer skills and the ability to use office equipment including any BSLS systems.
• Attention to detail and ability to multitask.
• Must possess a valid driver’s license.
• Proficient in reading and writing the English language.
• Approved by state, federal, and government entities to work within BSLS programs.

Physical Demands

• Move about the Beacon location or community 50% of the time; bend, squat, stand, kneel, push, pull, walk, and reach above shoulder height.
• Remain in a stationary position 50% of the time.
• Lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.
• Climb approximately 8-12 stairs 8-10 times per day.
• Operate a computer and other office productivity machinery.
• Prepare meals using an oven, stove, or microwave, which may require overhead reaching.
• Complete laundry services, including sorting, washing/drying, and folding; may carry loads up and down approximately 8-12 stairs.
• Grocery shopping, including driving to the store, carrying full grocery bags up and down stairs, and reaching/stooping to put away groceries.
• Perform cleaning activities, including mopping, sweeping, and vacuuming, requiring regular lifting, turning, bending, and reaching.
• Provide personal care to individuals, including transferring individuals from bed to chair or standing, requiring the strength to assist lifting up to a 250-pound individual.
• Constantly communicate and exchange information with team members.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Hearing ability to perceive sounds at a normal speaking level with or without correction.
• Dexterity of hands and fine finger movements for medication distribution and handling objects.
• Proficiency in speaking, reading, and writing the English language.
• Ability to perform verbal and physical interventions recommended by the Crisis Intervention System.

Work Environment

• Full-time on-site position requiring regular rotation between Beacon locations within the assigned caseload.
• Work in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc.
• Potential exposure to infectious diseases and physical or verbally aggressive behaviors; universal precautions required.
• Work sites may include locations that are not barrier-free.
• Potential for physical aggression from individuals.
• Situations causing stress and anxiety due to individual behavior.
• Moderate noise level in the work environment.
• Exposure to cold, heat, dust, or smoke.

Travel

This position requires up to 80% day travel.