Program Delivery Specialist

Job Summary The Program Delivery Specialist, Workforce Partnerships supports the coordination and operational delivery of industry-aligned workforce programs that advance the Community College of Rhode Island’s role as the state’s workforce provider. Working collaboratively with Directors, Managers, instructors, and cross-functional college teams, this position supports workforce program operations, scheduling, communications, and data tracking to ensure efficient, student-centered program delivery. Supports a coordinated, student-centered experience by ensuring timely communication, service alignment, and operational readiness across multiple service areas. The Program Delivery Specialist serves as an operational and administrative support resource across workforce initiatives, helping ensure programs are delivered effectively, learners receive coordinated support services, and program records and reporting requirements are maintained accurately and in a timely manner. Duties And Responsibilities Commitment to CCRI’s Mission Demonstrate commitment to the mission of a comprehensive community collegeWork collaboratively in a diverse, inclusive, and student-centered environmentProvide high-quality service to students, employers, partners, instructors, and stakeholders Program Coordination & Support Support implementation and day-to-day coordination of workforce programs across locations and modalitiesAssist with program scheduling, logistics, facilities coordination, materials, and technology needsSupport participant onboarding and communication throughout the program lifecycleCoordinate program communications with participants, instructors, and partnersAssist with maintaining program calendars, schedules, and operational timelines Stakeholder Coordination & Collaboration Serve as liaison among internal teams and external partnersCoordinate cross-functional collaboration with Recruitment, One-Stop, Advising, Career Services, Student Financial Services, academic units, institutional research, and finance teamsEnsure day-to-day operational alignment supporting seamless learner onboarding, progression, and completion Operational & Administrative Support Support scheduling and logistics, including facilities, technology, materials, and equipment needsSupport monitoring of enrollment levels and program capacity in alignment with established plans and operational requirementsTrack and maintain accurate records of student attendance, participant progression, and course completion dataSupport financial tracking related to grants, contracts, invoices, and travel expensesMaintain accurate records for compliance and reportingEnter, update, and validate program data in workforce systems and tracking toolsGenerate standard reports and provide data to managers and directors as requestedEnsure timely, accurate, and consistent execution of program operations to support high-quality service delivery across workforce offerings Instructor & Staff Coordination Coordinate onboarding logistics and documentation for instructors and trainersSupport instructional scheduling and ensure classroom and technology readinessAssist managers and instructional leads in tracking instructional quality metrics and participant feedbackServe as a point of contact for instructor scheduling, logistics, and day-to-day coordination needs Process Improvement & Service Coordination Document operational challenges and provide feedback to managers to support process improvements to workflows and participant experienceSupport implementation of workforce systems, processes, and service coordination practicesAssist with maintaining consistent operational practices across workforce programs and locations Required Qualifications Bachelor’s degree1 to 3 years of workforce program or related experienceStrong organizational, communication, and customer service skillsAbility to manage multiple priorities and deadlines in a fast-paced environmentProficiency with spreadsheets, databases, and office software Preferred Qualifications Experience in workforce development, higher education, or community college settingsExperience supporting grants, contracts, or workforce training programsExperience working with students, adult learners, employers, or community partnersFamiliarity with student information systems, workforce databases, or reporting systems Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas. Since opening its doors for the first time on September 24, 1964, the Community College of Rhode Island has created a strong foundation as the state’s only associate degree-granting institution serving all Rhode Islanders with an affordable, high-quality education. CCRI participates in E-Verify.