PROGRAM DELIVERY COORDINATOR

Key Responsibilities

• Execute the B2B instructor onboarding process from offer acceptance through first day of instruction.
• Coordinate with campus staff to ensure instructors have access, credentials, and resources before launch.
• Support instructor orientation on B2B program standards, client expectations, and delivery requirements using established materials and guidelines.
• Track instructor readiness status across all active and launching programs and escalate risks proactively.
• Own lab readiness and reset operations between cohorts.
• Manage lab setup coordination for new and existing B2B program sites.
• Track equipment delivery timelines against program launch dates and flag delivery risks early.
• Conduct or coordinate pre-launch lab readiness walkthroughs at each campus site.
• Perform routine equipment maintenance and basic troubleshooting between cohorts, documenting deficiencies and reporting them immediately.
• Provide hands-on student support at the direction of the Lead Instructor during active instruction.
• Maintain program status dashboards and readiness trackers across all active B2B programs.
• Identify operational bottlenecks and escalate with solutions, not just problems.
• Serve as on-site execution support during program launches, present at campus to resolve day-one issues in real time.
• Maintain program status dashboards and readiness trackers across all active B2B programs.
• Support the Senior Director with operational reporting and client-facing program updates.

Qualifications

• 3+ years of experience in program coordination, operations, or training delivery support.
• Demonstrated ability to manage multiple moving parts across concurrent projects without dropping details.
• Comfortable operating in field environments — not exclusively desk-based.
• Strong communication skills — able to work with instructors, campus staff, procurement, and senior leadership without needing translation.
• Willingness and ability to travel to campus sites on short notice when programs require it.
• Proficiency with Microsoft Office Suite; experience with project tracking tools a plus.
• Preferred background in training operations, workforce development, or technical program delivery.
• Experience supporting multi-site program launches or field operations.
• Familiarity with lab or facilities coordination in a technical education environment.
• Experience building operational processes and documentation from scratch.