Program Coordinator - Seasonal

WorldStrides is the global leader in educational travel and experiential learning, founded in 1967. The company provides a wide range of programs for over half a million students annually to more than 100 countries, including educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.

About the role

The Program Coordinator provides support to Sales, Account Management, and Operations teams for the K12 Group Domestic lines of business by ensuring completeness and accuracy on all tasks. Goals center around accurate and detailed workflow in a timely manner while providing a high level of positive customer service to internal stakeholders. The role involves understanding products, sales, and operational guidelines to balance business rules and support sales with accurate and timely completion to win and retain business.

Responsibilities

• Supports Sales and Account Management teams with proofing operational requests, reviewing pricing, drafting and reviewing itineraries, handling itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of program destinations, systems, and/or communicating with AM/Sales and Product Delivery teams.
• Contributes to oversight and review of tour writing resources.
• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Supports sales and account management by answering questions, providing recommendations, and completing tasks within the tour life cycle.
• Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld.
• Uses knowledge of programs, products, and systems to assist in improvements to operational efficiency, pricing accuracy, and tour itineraries.
• Contributes to updates, development, and implementation of internal processes, rules, and procedures based on the needs of the business, including recognizing system or process gaps and reporting them in a timely manner.
• Provides support on other projects and tasks as requested by management, which may include responsibilities related to group management, pricing, or program operations/management.
• Prepares status updates, reports, and/or resources as requested by management.
• Maintains knowledge of company policies and procedures to serve as an effective staff member.
• Supports company policies and management decisions with a sense of urgency and professionalism.
• Fosters communication within the department, with other departments, and with management.
• Seeks out and participates in internal and external programs that facilitate personal and professional growth.
• Identifies and discusses personal and professional growth goals with Team Leader or other management.
• Writes performance appraisals on an annual basis to be reviewed with Team Leader.
• Attends and contributes to team meetings (Program Management/Product Delivery/Sales/etc.).
• Develops and maintains a culture of teamwork, positive communication, and fulfillment of the WorldStrides mission.

Qualifications

• Ability to communicate clearly and effectively with a positive and professional demeanor, both internally and with management (in person, phone calls, video calls, email, and online chat).
• Close attention to detail and strong organizational skills.
• Ability to handle pressure well and multitask effectively.
• Strong sense of urgency and proactive approach to sourcing solutions.
• Ability to problem-solve and make business decisions confidently.
• Capable of adhering to strict deadlines and communicating urgency to inspire others to stay on track.
• Concern for how decisions impact customer experience and the bottom line.
• Collaborative nature, working with team members across different offices and responsibilities.
• General understanding of the student travel industry, with a focus on group travel and/or the WorldStrides business model.
• Knowledge of Domestic U.S. and some international destinations; personal travel/onsite experience preferred.

Travel Requirements

• Some travel to other WorldStrides offices may be required; no more than once per year.
• Seasonality relates to peak volumes of itinerary work and is subject to change. Hours can range from 2-40 hours per week as season demands, totaling approximately 500-900 hours per year (may vary).