Program Coordinator, National Programs

About the role

Blue Star Families is the largest nonprofit dedicated to making military life better for families, supporting over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters. The Program Coordinator, National Programs reports to the Associate Director, National Programs and supports the Senior Manager, Program Operations in the day‑to‑day administrative coordination of the Military Families Outdoors (MFO) program, specifically the Blue Star Connect Outdoors (BSCO) events. This is an exempt, full‑time employee role that is fully remote but requires periodic overnight travel for staff offsites, planning retreats, and company‑wide events. Participation in these in‑person gatherings is required and essential for team alignment, collaboration, and organizational culture.

Responsibilities

• Work with BSCO Outdoor Leaders to assist with event promotion, planning, and registration in the Blue Star Neighborhood
• Work with BSF’s partner organization in the recruitment and selection of families to attend near‑nature and extended‑nature overnight trips
• Support team by performing tasks related to the administrative functions of the BSCO program
• Support the team with event registration related tasks including event registration tracking, attendance metrics, and events calendar
• Assist in the communication strategy of the MFO program: updating the social media calendar, organizing and sharing event photos, and updating the Blue Star Neighborhood MFO Community Group
• Utilize and manage project management technologies and tools (e.g., HIVE, Hive Brite, Salesforce, Google Workspace Suite, Zoom)
• Establish and maintain an understanding of Blue Star Families’ strategic goals and their relationship to targets and priorities
• Develop intentional relationships within Blue Star Families and with external organizations to offer insight and opportunities for change and collaboration
• Perform other duties as assigned

Requirements

• Bachelor's degree or comparable experience
• 1–2 years of relevant work experience
• Project management system experience or ability to learn new software
• Cultural competency with the active‑duty military family lifestyle
• Extensive knowledge of program development, management, evaluation, and reporting
• Ability to work and succeed independently while also managing and supporting team efforts in a geographically dispersed, fast‑paced organization
• Comfortable managing multiple projects
• Experience managing volunteers
• Strong technology skills including experience with Salesforce (CRM); Google Docs; Hive; and comfort meeting through conference and web calls
• Experience working with non‑profit partner organizations and with military families
• May be required to work nights, weekends, and holidays as necessary
• Travel may be required to attend meetings, training, events, etc.
• Organized and able to plan well, adapt to changing situations and solve problems effectively

Qualifications

• Works and communicates effectively with people from different backgrounds, and fosters teamwork
• Experience with Customer Relationship Management (CRM) systems; familiarity with Salesforce a plus
• Experience working in the outdoor recreation space is a plus

Pay

Pay Band: $45,000 - $57,000