Program Coordinator : Meals On Wheels (2)

About the role

VOAC recognizes the unique needs of older adults who need a wheelchair ramp to stay at home safely and preschoolers whose families need additional resources. VOAC supports veterans’ efforts to exit homelessness and provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship‑building, volunteers, and quality services to lift and support neighbors’ efforts to become self‑sufficient and reach their full potential. The Meals on Wheels Program Coordinator I works in collaboration with Volunteers of America staff, volunteers, and other designated outside agencies to provide meal service to at‑risk seniors who live independently. The coordinator uses resources to connect seniors to needed services through referral to vetted services.

Responsibilities

• Establishes trusting relations with coworkers, peers, and program participants.
• Actively works cooperatively and collaborates with team members to serve program participants comprehensively, effectively, and caringly.
• Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.
• Answers incoming calls from clients regarding available services, program information, and assists with navigating eligibility and enrollment processes.
• Connects clients to community resources and services, including housing assistance, SNAP benefits, and healthcare.
• Maintains a caseload of 300‑500 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements.
• Coordinates services for Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.
• Handles crisis situations professionally, takes appropriate action, and reports critical incidents as required.
• Maintains and ensures confidentiality of all program participant information.
• Initiates queries on customer concerns and forwards to appropriate management.
• Assists the Volunteer Specialist with daily duties as necessary.
• Occasionally fills in on client routes, if needed, to maintain service continuity and ensure client needs are met.
• Communicates effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.
• Utilizes ability to research and provide meaningful resources to clients, such as identifying relevant community resources, educational materials, or support services.
• Attends and participates in staff meetings, trainings, and seminars.
• Performs all other duties as assigned.
• While performing duties, the employee regularly answers a high volume of telephone calls, delivers meals (may need to lift up to 25 lbs repeatedly), may travel using a personal vehicle, and may sit for extended periods at a desk. The noise level is usually low to moderate.

Requirements

• Ability to work independently, exercise sound judgment, and function effectively as part of a multidisciplinary team.
• Strong organizational and time management skills with the ability to prioritize competing demands in a fast‑paced environment.
• Ability to communicate professionally and effectively with clients, volunteers, staff, and community partners.
• Ability to handle sensitive and confidential information in accordance with agency policies and regulations.
• Ability to utilize the telephone for extended periods while providing high‑quality customer service and support.
• Proficiency in Microsoft Office and ability to learn program‑specific databases and systems (e.g., client tracking systems).

Qualifications

• Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants.
• Experience in gerontology, social services, case management, or a related field.
• Prior experience managing a high‑volume caseload and providing client‑centered support services.
• Strong problem‑solving skills and ability to assess client needs and respond with appropriate resources and referrals.
• Experience working in nonprofit, community‑based, or aging services organizations.
• Ability to remain calm, professional, and solutions‑oriented in high‑stress or crisis situations.
• Models core culture attributes of Volunteers of America‑Colorado Branch that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and pursues with vigor the three critical virtues of HHS (Hungry, Humble, and People Smart).

Skills

• Knowledgeable about available service programs for seniors in the program service areas.
• Strong computer skills in Microsoft Office.
• Poise and diplomacy in contact with the agency, clients, donors, other service providers, and all regulatory agencies and funding sources.

Benefits

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Pay

$20.00/hr

Schedule

Full Time‑In Person Monday – Friday 8am – 4:30pm; Occasional Saturdays, Evenings & Holidays may be required on program needs.