Program Coordinator I

About the role

The Program Coordinator I will supervise the provision of services to program participants in Alameda County through direct staff supervision.

You will be surrounded by talented, supportive, smart, and kind leaders and teams. Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that a diverse workforce reflects the communities we serve; people of color make up nearly 70% of our workforce.

Responsibilities

• Supervise the provision of housing for programs in the County through direct supervision of staff.
• Improve housing program skills through supervision, coaching, and training of staff.
• Address performance issues as necessary.
• Provide support to the team when dealing with complex participant and/or landlord issues, including leading case conferencing meetings, connecting staff with community resources, and providing direct services to clients/landlords.
• Provide housing location services for clients and ensure collaboration with appropriate Abode staff to ensure subsidy payments.
• Complete initial and annual HQS inspections accurately and on time.
• Maintain relationships with property owners and manage housing stock by developing new landlord contacts and maintaining current units.
• Communicate closely and frequently with all members of the housing and services team to improve systems, solve problems, share resources, and coordinate work.
• Ensure timely completion of HMIS annual updates and quarterly/yearly income assessments as needed.
• Maintain housing files and support Compliance Specialists to ensure program compliance.
• Attend staff meetings and other agency functions as needed.
• Oversee audits and monthly program reports as needed.
• Maintain unit/participant information in WMAT.
• Run rent reports and ensure property owner payments.
• Ensure accuracy of participant rent calculations and upload to WMAT/participant files.
• Work with the manager/finance team to ensure appropriate budget maintenance.
• Review monthly MER reports.
• Maintain knowledge of HUD regulations and prepare files for monthly audits with the County.
• Other duties as assigned.

Requirements

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
• 2 years of field experience working with people with co-occurring disorders and/or who are homeless.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

Skills

• Professional experience in human services, social work, psychology, or related field, with demonstrated experience in rental housing programs for low-income, special-needs individuals and families.
• Ability to work within a Housing First philosophy and Harm Reduction model and lead others to work with these models.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Excellent verbal and written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Ability to build supportive and respectful working relationships with transition-age youth using a strengths-based approach.
• Understanding and practice of cultural sensitivity through open dialogue and self-exploration with diverse groups.
• Ability to effectively intervene in crisis situations and make sound decisions in difficult situations with participants.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Benefits

• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership

Pay

$33.65 – $37.02 per hour (DOE)