Program Coordinator I - 60007173 - Internal

INTERNAL APPLICANTS ONLY

About the Role

The Program Coordinator I provides emergency backup coverage for coordinators, identifies and resolves barriers to permanency for children in foster care, and facilitates foster care reviews to make recommendations for permanency. The role involves evaluating and advocating for service delivery to children and families involved with the foster care system, inputting review information into agency case management, and producing written recommendations within specified time frames for distribution to the Family Court, the Department of Social Services, and the child's Guardian ad Litem.

The employee will establish and maintain positive and professional working relationships with volunteer Review Board members and child welfare stakeholders, oversee document organization, and execute quality assurance protocols to validate the accuracy of information input into the FCRD case management system. The role requires disciplined time management, exceptional written and verbal communication skills, and an uncompromising eye for detail.

Resources include policy and procedure manuals, monthly meetings with supervisors, training opportunities, ongoing quality assurance reviews, and a biannual performance review.

Responsibilities

• Schedule reviews for children and prepare and assess case information for foster care reviews.
• Produce Review Board Recommendations for distribution to the Family Court, the Department of Social Services, and the child's Guardian ad Litem.
• Identify and work to resolve barriers to services and permanency for children in foster care through advocacy with the Department of Social Services, other child welfare stakeholders, and court participation.
• Serve as a designated substitute and provide backup support for review coordinators to cover review meetings.
• Coordinate and facilitate foster care reviews around the state via remote virtual reviews to guide board members’ recommendations for permanency and evaluate service delivery to children and families.
• Demonstrate leadership by establishing and maintaining professional and positive working relationships with Review Board staff, Review Board members, and other child welfare stakeholders to promote the Division's mission of permanent homes for children in foster care.
• Ensure files in the Shared Drive are up-to-date and well organized.
• Complete Quality Assurance: Ensure quality and accuracy of coordinator work products in the FCRD case management system while monitoring for a smooth workflow.
• Perform daily data entry, electronic record keeping, and communication for documentation of reviews and advocacy.
• Complete other duties as assigned.

Requirements

• A bachelor’s degree and relevant program experience.
• Proficiency in computer technology, including data entry and Microsoft Office Suite programs.
• Ability to independently manage time and meet regular deadlines.
• Exceptional written and verbal communication skills.
• Strong problem-solving skills, critical thinking, and sound judgment in evaluating services and advocating for change in the child welfare system.
• Willingness and ability to learn necessary child welfare statutes, regulations, policies, and procedures.
• Ability to establish and maintain effective working relationships with Review Board members and child welfare professionals.
• Position may require working evenings and weekends.
• Frequent lifting of up to 30 lbs.
• Position requires sitting for long periods of time.
• May be required to report to work during emergency situations.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• Paid Parental Leave.
• S.C. Deferred Compensation Program available.
• Retirement benefit choices:
  • State Retirement Plan (SCRS).
  • State Optional Retirement Program (State ORP).