Program Coordinator - Group Supported Employment

About the role

Under the supervision of the Program Manager, Supported Employment, the Program Coordinator – Group Supported Employment (PC-GSE) is responsible for overseeing participant services and designated enclave and mobile work crew employment sites within ECHO's Group Supported Employment Program. This position provides day-to-day program coordination, supervises Employment Support Specialists, supports contract administration and worksite operations, and helps ensure high-quality employment services for individuals with intellectual and developmental disabilities. The Program Coordinator serves as a key liaison among ECHO participants, families, Support Coordinators, IDD teams, host businesses, and other community partners. This position also supports ECHO's compliance with applicable federal, state, local, Medicaid, licensure, and accreditation requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Responsibilities

• Organizational Values and Professional Conduct: Embrace and demonstrate ECHO's core values: Enthusiasm, Trust, Integrity, Compassion, Respect, Innovation, and Courage; maintain positive, professional, and collaborative relationships; demonstrate reliability, flexibility, sound judgment, and professional conduct; model compliance with all ECHO policies; establish clear and consistent expectations for staff and participants.
• Staff Supervision and Leadership: Provide direct supervision to Employment Support Specialists; oversee staff scheduling, performance monitoring, evaluations, leave approvals, disciplinary actions, record monitoring, training, recognition, and participation in hiring and separation decisions; provide coaching, feedback, and support; provide daily operational support and coverage for ESS staff as needed; ensure staff are trained on participant-specific needs, Individual Support Plan outcomes, protocols, workplace expectations, and documentation requirements.
• Documentation, Billing, and Record Compliance: Review and approve daily service notes; review and/or enter participant service time in Vertex; ensure WaMS records are current; monitor accuracy and integrity of participant records; ensure documentation meets Medicaid, DBHDS Licensure, CARF, and other regulatory requirements; maintain current ISP-related documentation; ensure required documentation is distributed appropriately.
• Person-Centered Planning and Caseload Management: Participate in the Individual Service Planning process; develop ISPs/PCPs in collaboration with participants, families, Support Coordinators, case management teams, and employment support staff; write professional, comprehensive plans and related reports for an assigned caseload; complete quarterly participant reports; ensure staff understand and consistently implement participant ISP outcomes; maintain current ISP-related and annual documentation; communicate participant progress, needs, concerns, and changes to appropriate team members.
• Program and Employment Site Coordination: Maintain regular communication with families, residential providers, Support Coordinators, and other team members; develop and maintain positive working relationships with host companies; follow up with host businesses to resolve operational, participant, staffing, or service-related concerns; support administration and coordination of employment site contracts and day-to-day worksite operations; conduct monthly utilization reviews; monitor participant attendance and support efforts to maintain the program's established attendance threshold of 90%.
• Meaningful Employment and Community Engagement: Collaborate with Employment Support Specialists and other staff to identify, recommend, and implement meaningful worksite and community-based activities; ensure employment-related activities reflect participant preferences, interests, choices, abilities, and support needs; promote activities that maximize independence, self-esteem, workplace skills, and community inclusion; encourage programming that promotes cultural awareness, diversity, and understanding; support opportunities that increase community awareness, understanding, and inclusion of individuals with disabilities; assist staff in identifying and implementing meaningful and productive worksite activities.
• Quality Improvement, Safety, and Additional Responsibilities: Assist the Quality Improvement and Performance Improvement Department with investigations involving human rights complaints; represent ECHO at planning meetings, outreach events, community events, and other functions as assigned; cross-train in other ECHO programs; provide crisis intervention and participant support as needed; substitute as an ECHO driver when necessary; perform other job-related duties as assigned.
• Training and Professional Development: Participate in in-service training and professional development activities required by ECHO or applicable regulatory agencies; complete all assigned online and classroom-based training within established timeframes; maintain required certifications, competencies, and credentials applicable to the position.

Requirements

• Bachelor's degree in human services or a related field and at least one year of experience working directly with individuals with intellectual or developmental disabilities.
• OR, in lieu of