Program Coordinator, Executive Education

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About Us

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options.

About the Role

As a Program Coordinator, you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience. The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs.

Responsibilities

• Work closely with faculty to confirm session details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session
• Be the primary contact for faculty and participants for all pre, during, and post program-related support
• Work closely with other HBS support departments to include operations, media services, housekeeping, catering, and other constituents to ensure appropriate operational support
• Coordinate and administer program schedules for domestic and international programs
• Build and maintain participant websites for each program
• Coordinate experiential learning exercises and team-building activities
• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery
• Coordinate program logistics for on-campus programs, to include meals, housing, and special events, both on campus and at local venues
• Coordinate and host online sessions to include sharing documents and videos, administering polls, coordinating breakout rooms, monitoring attendance, and facilitating communication with faculty, participants, and the technology team, delivered primarily via Zoom or the HBS Online Classroom
• Use Salesforce to track and manage participant enrollment and cancellations, and other program-related data
• Coordinate, process, and track program purchases and other expenses
• Staff the program office when programs are in session
• Facilitate online Zoom sessions
• Coordinate online live sessions, working closely with the HBS Live Online Classroom team
• Collaborate with other Exec Ed teams, including Program Directors, Enrollment and Admission Services, Finance, Client Services, Resource Allocation Associate Director, Coaching Directors, etc.
• Support the larger program delivery team in “all hands-on deck” activities, including program assignments and coverage across teams
• Support other projects, department-wide initiatives, and other responsibilities at the discretion of the program manager and program delivery directors
• Ability to work extended overtime hours (including some evenings and weekends) is a must. This position may also include domestic or international travel depending on program needs.

Working Conditions

• First 90 days of employment fully in person, on-campus (hybrid option following)
• Ability to work extended overtime hours (including some evenings and weekends) is a must based on program needs
• This position may also include domestic or international travel depending on program needs

Requirements

• High school diploma, GED, or equivalent required
• 3+ years of experience in customer service-oriented and/or administrative support role(s) or related experience is required. Education beyond high school may count toward experience
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must

Qualifications and Skills

• This position requires a team player with a willingness and ability to work with multiple groups within Executive Education and across campus in a fast-paced, customer-oriented, high-energy environment
• Demonstrated ability to think quickly, manage multiple priorities and generate solutions when unexpected problems arise
• Strong verbal and written communication skills
• Excellent customer service and organizational skills, as well administrative coordination experience
• Highly motivated, solution driven, take initiative and work well both independently and in a team approach
• Flexible, energetic, diplomatic and detail oriented

Pay

Compensation Range: $66,000 to $69,000 annually

Schedule

• 40 hours per week, overtime eligible
• Hybrid position: first 90 days fully in person, on-campus; afterward, minimum of 2 days per week onsite
• Required to be onsite for the entire duration of assigned programs when in-session

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks