Program Coordinator - Counseling and Wellness - C99398

About the role

Under general direction, the Program Coordinator supports the Counseling and Wellness Services (CWS) department by coordinating outreach, communications, and administrative support functions that promote student well-being. This role exercises independent judgment in interpreting and applying institutional policies and procedures, and works closely with students, staff, and campus partners to ensure program goals are met. This position will report to the Senior Director for Counseling and Wellness Services. Located in Cheney, this is a non‑exempt, 12‑month appointment with an alternate work schedule of 32 hours per week within regular office hours (8:00 a.m.–5:00 p.m.).

Responsibilities

• Program Coordination (50%): Assist in the development and distribution of promotional materials including posters, pamphlets, fliers, videos, and digital content.
• Manage and update the department's website and social media platforms to enhance outreach and engagement.
• Support branding and standardization efforts across all communications.
• Manage data, including education and outreach activities and formatting reports.
• Assist with planning and logistics for CWS events, presentations, and initiatives.
• Represent the department in meetings, committees, and working groups.
• Maintain compliance with federal, state, and institutional policies, including FERPA.
• Participate in professional development and university trainings relevant to the role.
• General Office Support (30%): Provide administrative support to the CWS office, including triaging correspondence, organizing files, and maintaining schedules.
• Respond to in‑person, telephone, and email inquiries from students, staff, and the public.
• Calendar and coordinate departmental events and presentations.
• Assist with grant and report preparation as needed.
• Use software tools (e.g., Word, Excel, Canva, Medicat) for scheduling, data tracking, and communications.
• Counseling Center Front Desk Support (20%): Provide backup coverage for the Counseling Center front desk during staff absences or vacations.
• Welcome students and visitors, answer phones, and direct inquiries appropriately.
• Maintain confidentiality and uphold professional standards in all interactions.
• Support customer service efforts and ensure a welcoming environment for all clients.

Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Experience in program coordination, communications, or student services.
• Strong organizational and interpersonal skills.
• Proficiency in Microsoft Office Suite and social media platforms.
• Ability to work independently and collaboratively in a fast‑paced environment.

Preferred Qualifications

• Experience in a higher education or wellness‑focused setting.
• Familiarity with FERPA and other relevant compliance standards.
• Skills in graphic design, video editing, or web content management.

Benefits

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance, retirement plans, generous vacation and sick leave accruals, 13 paid holidays per year, tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to campus workout facilities at a minimum fee, and free transportation through STA buses. For additional information regarding insurance benefits see the EWU Benefits page.

Pay

The salary for this position is $45,768 – $60,984. Because the role is 80% FTE (32 hours/week), the prorated range is $36,614.40 – $48,787.20. The actual starting salary within this range will be based on education, experience, and skills.

Schedule

Alternate work schedule: 32 hours per week within regular office hours (8:00 a.m. to 5:00 p.m.).