Program Coordinator

Duties And Responsibilities

• Act as the liaison for grant offices, healthcare providers, employment partners, and other third-party payers for student eligibility, program, billing, and other related questions.
• Track and maintain accurate records of program students from initial inquiry through their coverage by third-party payments, including researching and calculating information from prior coursework.
• Communicate directly with external partners to understand and communicate specific requirements for each student.
• Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
• Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
• Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
• Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and aligned.
• Submit invoices to various agencies on behalf of the university and ensure accurate record-keeping.
• Collaborate with the student accounting team for third-party charges.
• Reconcile invoices and payments from third-party payers, ensuring accurate documentation and resolution of discrepancies.
• Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
• Collect overdue funds from third-party payers, ensuring timely resolution and accurate documentation of all transactions.
• Conduct personalized outreach to enhance the effectiveness of collection efforts.
• Maintain and generate reports on program participation, billing information, and collections as needed.
• Aid in the day-to-day operations.

Qualifications

• Associate degree in a relevant field or equivalent experience.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal, with a focus on student service.
• Ability to work independently and collaboratively within a team environment.
• Commitment to maintaining confidentiality and upholding ethical standards.

Preferred Qualifications

• Experience working with diverse populations and understanding of student financial aid processes.

Pay

The hiring salary range for this position is $40,875.00 - $42,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.