Program Coordinator

CW RESOURCES, INC. · New Britain, CT · 3 wk ago

OTHRFull-time

About the role

Take a glimpse into why CW might be the right place for you: Take a look.

Responsibilities

Oversee daily program operations, ensuring activities support skill building, community engagement, and participant goals.
Manage staff scheduling, coverage, timesheets, attendance, and time-off requests to maintain adequate staffing.
Supervise rehabilitation staff, monitor performance, and ensure services are delivered safely and effectively.
Interview and train new employees while providing ongoing coaching and support to maintain a positive, person-centered culture.
Cookordination community outings, special events, and daily program activities.
Complete and review required documentation, including progress notes, attendance, incident reports, and billing records.
Ensure compliance with agency policies and all state and federal regulations, including DDS, Medicaid, CARF, and Department of Labor requirements.
Maintain participant progress, update goals, maintain accurate files, and address behavioral or support needs using appropriate interventions.
Communicate with families, guardians, case managers, clinicians, and worksite partners to support participant needs and resolve issues.
Build community partnerships to expand vocational, recreational, and volunteer opportunities.
Identify resources and opportunities that enhance participant independence and quality of life.
Address facility needs by coordinating with the Program Manager and building landlord.
Ensure participant safety during all program activities and respond to emergencies or crises as needed.
Perform other related duties as assigned.

Requirements

Bachelor's degree in human services, psychology, education, or a related field.
Minimum of 3 years working with individuals with intellectual and developmental disabilities or in a human services, education, or behavioral health setting.
Minimum of 2 years of experience in a supervisory or team-lead role, including coaching, training, and supporting staff.
Knowledge of disability services, person-centered practices, and community inclusion principles.
Knowledge of safety procedures, emergency response protocols, and best practices for supporting individuals with varying needs.
Proficiency with electronic documentation systems and Microsoft Office products (Outlook, Teams, Word, Excel).
Valid Real ID.
Valid driver's license with clean driving record.
Experience working with or alongside DDS, Medicaid, CARF, or other regulatory standards.
Experience coordinating programs, activities, or services, in a community-based or day program environment.
Ability to manage multiple priorities, solve problems, and respond effectively in crisis situations.
Strong interpersonal skills and the ability to build positive relationships with participants, families, guardians, staff, and community partners.
Strong attention to detail and the ability to maintain accurate records and documentation.

Qualifications

Ability to lift up to 50 pounds and provide physical assistance to individuals with mobility impairments, including support with standing, walking, and safe transfers.
Frequent standing, walking, bending, stooping, pushing, pulling and lifting throughout the day while engaging in routine support tasks.
Ability to perform tasks requiring fine motor skills and hand-eye coordination, such as assisting with daily activities, operating adaptive equipment, preparing materials, and completing documentation accurately.
Regular participation in outdoor and community-based activities, which may involve exposure to varying weather conditions, temperature changes, and various settings such as parks, stores, and work sites.
Potential exposure to behavioral challenges or medical incidents that may require timely intervention, crisis management, and the use of approved de-escalation techniques to maintain safety.
Ability to remain focused, flexible, and professional in a fast-paced, interactive setting with frequent changes in tasks, schedules, and participant needs.
Must be able to work in environments with varying sensory stimuli, including noise, odors, visual distractions, or tactile input, while maintaining participant engagement and comfort.

Skills

CPR, First Aid, and Medication Administration Certification (or ability to obtain upon hire).

Benefits

Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
Opportunities for advancement—grow your career with us!
Explore Our Generous Benefits Package
Includes:

Insurance - Medical, Dental, Vision
Telemedicine
Retail Retirement Plan & Match Options
Disability Plans
Life Insurance
Paid Holidays & Vacation
Sick & Personal Time
Voluntary Benefits Offered Includes:

Hospital Indemnity
Accident
Critical Illness
Voluntary Life

Physical & Environmental Demands

Pay

We are committed to pay transparency. Compensation for this role is determined in good faith and based on job-related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Contact Information

To submit a request for accommodation with the application process, please email: hrhelp@cwresources.org.

Company Overview

CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.