Program Coordinator, Academic Operations

About the role

The Program Coordinator, Academic Operations position serves to provide administrative and operational support for academic programs, academic operations, and Education Center initiatives. Key responsibilities include supporting daily center functions, coordinating course scheduling and space logistics, managing event support, and providing robust event planning and execution.

Responsibilities

• Supports classroom and special event location assignments at the VA Education Centers through the Coursedog system.
• Aids in CPS course scheduling by coordinating with Program Directors, the Faculty Affairs Specialist, and the Registrar to update course data and maintain required scheduling spreadsheets and documentation.
• Communicates effectively with diverse stakeholders at all levels, including students, faculty, staff, and senior leadership.
• Collaborates with University offices and external partners to support program and operational needs.
• Provides front desk administrative support and delivers high-quality customer service to students, faculty, staff, and visitors.
• Trains, mentors, and supports part-time staff and student workers.

Requirements

• Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or a Bachelor’s degree or higher in a relevant area of study.
• Degree requirements may be substituted with an equivalent combination of education, training, and experience.

Qualifications

• Preferred qualifications include a bachelor’s degree and demonstrated experience in higher education administration and/or logistical event support.
• Excellent written and oral communication skills.
• Customer service-oriented person who enjoys collaborating in a diverse work environment with staff, faculty, and students.
• Excellent attention to detail.
• Good computer skills, including Microsoft Word, Excel, Gmail, Google Workspace, and Google calendars.
• Comfortable learning new software and apps for general business operations.
• Able to maintain a positive and constructive demeanor, treating staff, students, faculty, and visitors with professionalism, courtesy, and respect.

Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being, and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.