Program Coordinator - 000XU - Mon-Fri 8AM-4PM

About the role

As the QIDP Program Coordinator, you will have decision-making responsibility for the overall day-to-day operation of the Day Habilitation Program. You will ensure the program operates consistently with the agency and program-specific mission statements, maintains compliance with all regulations and agency policies, and operates within budgetary limits. Reports to the Program/Site Director of Day Habilitation.

Responsibilities

• Ensures supervision for a team of Supervising Habilitation Specialists, Habilitation Specialists, Assistant Habilitation, and per diem staff.
• Participates in interviews and recommends hiring of new Supervising, Habilitation, Assistants, and per diem staff.
• Provides direct leadership and training to staff on customer satisfaction, program management needs, regulatory compliance standards (including OPWDD, OMIG), and agency policies and procedures.
• Ensures development and implementation of program plans and curriculum development.
• Retrieves, reviews, and maintains annual and semi-annual documents for audit purposes, including Comprehensive Functional Assessments (CFA), Life Plans, semi-annual and monthly reviews, and Level of Care Eligibility Determinations.
• Conducts QIPD reviews of documents, including timely submission of required weekly billing, day habilitation plans, monthly summaries, and all survey-required documents.
• Develops and delivers performance appraisals, manages the progressive disciplinary process, implements performance improvement plans as needed, and maintains associated records.
• Utilizes management tools and databases, including Electronic Health Record systems, to ensure service planning, delivery, referrals, linkages to community-based organizations, follow-up, and collaboration with collateral contacts while maintaining confidentiality.
• Displays proficiency in entering person-served data documentation in the electronic data system.
• Serves as the point of contact for crisis intervention for staff and community providers, evaluating and actively resolving concerns as needed.
• Collaborates with referral sources, including clinical care providers and transportation agencies.
• Represents the agency professionally at all times.
• Develops and ensures implementation of all operational systems, including evacuation procedures.
• Conducts regular staff meetings.
• Ensures the weekly census is completed efficiently and on time.
• Ensures implementation of systems for screening, admissions/discharge, referrals, ISP review, organization, and staffing patterns.
• Monitors participants' progress by observing individuals and staff performing tasks.
• Participates as a member of assigned committees.
• Physically interacts with program individuals, negotiates the environment independently, and assists in all SCIP interventions, emergency CPR, first aid techniques, and fire drills.
• Maintains confidentiality at all times.
• Performs other duties as requested.

Qualifications

• Bachelor’s Degree in the human services field.
• 2-year New York State Driver’s License.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of individuals and their families.
• Supportive Environment: A collaborative team that values your contributions.