Program Case Services Coordinator – Review, Evaluate, Direct (RED) Team

Job Summary

Do you want to be part of an impactful decision-making process? Are you organized and enjoy working with spreadsheets? As a Program Case Services Coordinator on the Review, Evaluate, and Direct (RED) team you will be a part of the team making decisions on assigning or screening out child abuse and neglect referrals. In this position, you will assist with the organization of the workflow for the team and assist with the research of a family’s child abuse history as primary duties. Secondary duties will include getting frameworks ready, reading child abuse and neglect referrals, and phone calls to reporting parties.

Hiring Range

Hiring Range: $42,800.00 - $46,800.00 annually
Anticipated Hiring Rate: $44,980.00 annually

Work Schedule

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Provides Administrative and Related Support

• Connects clients with community resources
• Covers appointments and meetings with community professionals
• Coordinates, oversees, and documents client interactions and contact
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc.
• Assists with the purchase of necessary items as needed
• Attends and testifies in DHS case court hearings based on intervention with clients as needed
• Participates in meetings and staffings as requested
• Supports caseworkers, supervisors, and managers as needed

Supervision

• Does not have supervisory authority
• Receives intermittent supervision

Qualifications

• Knowledge of casework practices, procedures, and guidelines
• Ability to understand and promote Family Centered Practice
• Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts
• Ability to provide excellent customer service
• Ability to efficiently plan, schedule, and organize
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills
• Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation
• Ability to work independently as appropriate
• Ability to use personal computer software applications such as Microsoft Office, including Word and Excel
• Ability to use standard office equipment to include computer, fax machine, copier, and telephone
• Maintains regular and punctual attendance

Required Education & Experience

• High school diploma or equivalent education
• Six months of public contact experience in human services or a related field

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual

Pre-Employment Requirements

• Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen

Work Conditions

• Duties are performed in an office environment, clients' homes, schools, jails, court, etc.
• This position may require occasional lifting, such as files, supplies, children, and car seats.
• May be exposed to hostile family situations and individuals; may be exposed to unsanitary and hazardous conditions.
• Hybrid remote work environment dependent upon Department discretion and business needs.
• Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request.
• This position may require evening and weekend hours.
• Local and non-local travel may be required.