Program Case Coordinator (Bilingual Haitian Creole)

About the Role

Program Case Coordinator at North Shore Adult Day Health Center. Bilingualism in Haitian Creole/English is required for this role. As the Program Services Case Coordinator, you will play an essential role in supporting Adult Day Health participants by coordinating services, maintaining accurate documentation, assisting with admissions, and ensuring continuity of care across internal teams and community providers. This position offers the opportunity to make a meaningful impact while helping participants achieve their clinical, social, and community goals.

Why Join Our Team

• Competitive Pay: $22–24/hour + Full Benefits Package
• Consistent Day Shift Schedule
• Monday–Friday Work Week (no weekends)
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• PTO beginning on your first day
• Paid holidays for full-time employees
• Employee referral bonuses
• Employee discount program with access to 30,000+ discounts

Key Responsibilities

• Coordinate and oversee individualized participant programs to support clinical, social, and community-integration needs
• Assist participants and families in understanding program goals, services, and processes
• Serve as a primary point of contact for families, providing communication, resources, and support
• Review evaluations, progress notes, and discharge documentation to ensure accuracy and coordinated care goals
• Support discharge planning and follow-up coordination
• Coordinate internal medical appointments and track required annual medical documentation
• Communicate with healthcare providers, community resources, and external partners to promote continuity of care

Qualifications

• Bachelor's Degree in a social services–related field required
• Two years of experience providing direct or indirect support services in a medical and/or rehabilitation setting - preferred not required
• Experience working with individuals with disabilities preferred
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Compassionate, reliable, and responsible approach to supporting participants
• Commitment to the organization's mission and values
• Bilingualism in Haitian Creole/English is required for this role