Program Associate

Responsibilities

• Facilitate guest relations for the Career Center's employer in-person and virtual spaces.
• Cook up logistics for events including the annual fall Part-Time Job Fair, workshops, and tabling engagements.
• Provide customer service to hiring organizations, students, and alumni in their daily use of the NoleNetwork platform.
• Serve as the main point of contact via in-person, email, mail, and telephone communications for off- and on-campus hiring organizations.
• Train and supervise student front desk assistants to support employer, student, and alumni support operations.
• Escalate hiring organization concerns/issues to appropriate team members.
• Offer logistical assistance including preparing physical spaces and ensuring quality customer service is delivered in all interactions.
• Review submitted employer registrations and opportunity postings in NoleNetwork.
• Collaborate with FSU ITS and FSU PD to update fraudulent/scam job posting webpage and internal reporting procedures annually.
• Liaise with the Procurement Services Office to complete required training and maintain knowledge of university processes to route non-monetary contracts through the centralized contract module for hiring organization required Memorandum of Understandings (MOUs) and Affiliation Agreements (AAs).
• Coordinate logistics and execution of the annual fall Part-Time Job Fair.
• Provide administrative and clerical support to team members to support execution of workshops, tabling, networking events, and employer open house events.
• Support Experiential Learning programs which provide services to both students and employers, including FSU Shadow, Intern FSU, DC Study Away Program, Mentor FSU.
• Support Employer Relations programs which provide services to both students and employers, including paid employer programs, employer events, Partner Program activities.
• Provide clerical support, contract backup, and assist with record tracking, including official Partner Program member's list, data compilation to fulfill Career Center data requests.
• Serve as back up for deposits, payment collection, and offer more than one method for employers to reconcile their bill.

Qualifications

• A high school diploma or equivalency and four years of relevant experience, or a combination of post-high school education and experience equal to four years.
• Desire to collaborate, work across teams, and multitask.
• Desire to be part of students’ career readiness and success.
• Desire to supervise student interns.