Program Assistant - West Orem

About the role

Provides program support and delivery of a specific program to the membership and community that focuses on youth development, healthy living and social responsibility. Works under general supervision by following standard practice and procedures. The YMCA culture emphasizes being welcoming, nurturing, hopeful, determined, and genuine, and expects cause‑driven leadership.

Responsibilities

• Actively works within assigned program area, developing member relationships, improving engagement, coaching staff, and improving overall program quality.
• Participates in program‑related events, meetings, and staff trainings.
• Supports the Program Director to ensure assigned program areas comply with YMCA program and safety standards.
• Assists with tracking staff certifications.
• Monitors and evaluates program delivery within program area and provides feedback to the Program Director to ensure high‑quality programming.
• Plans and implements activity plans for the program area.
• Assists the Program Director with interviewing, onboarding, and training new staff.
• May assist with creating staff schedules.
• Assists with the execution and implementation of new program initiatives.
• Supports the Program Director with creating marketing materials, tracking program records and registrations, and creating program schedules.
• Identifies concerns and works with the Program Director to resolve them in a timely manner.
• Addresses and reports safety concerns immediately.
• Supports the Program Director with identifying program needs related to staffing, program supplies, equipment, etc.
• Responds to all member and participant inquiries and complaints in a timely manner.
• Assists in center fundraising activities and special events.
• Participates in the center’s Cause‑Driven Leader on Duty (CDLOD) schedule.
• Performs other duties in support of the role or as assigned.

Skills

• Mission Advancement: accepts and demonstrates the Y’s values; desires to serve others and fulfill community needs; recruits volunteers and builds supportive relationships; supports fundraising.
• Collaboration: works effectively with diverse people; builds rapport; seeks to understand others; remains calm; listens for understanding; speaks and writes effectively; takes initiative to develop others.
• Operational Effectiveness: makes sound judgments; transfers learning; embraces new approaches; establishes goals, clarifies tasks, plans work, participates in meetings; follows budgeting policies; reports financial irregularities; strives to meet/exceed goals and deliver high‑value experience.
• Personal Growth: pursues self‑development; demonstrates openness to change; accurately assesses personal feelings, strengths, limitations; possesses functional and technical knowledge and skills; uses best practices and up‑to‑date technology skills.

Qualifications

• Previous customer service, program delivery, or related experience.
• Strong computer skills including experience with Microsoft Office products.
• Ability to communicate effectively (written and oral) with children and adults.
• Desire to work with children and families; ability to relate to them in a positive, patient, sensitive, non‑judgmental manner.
• Ability to connect with people of diverse backgrounds.
• Minimum age of 18 years.