PROGRAM ASSISTANT II - HQ CONCORD (Job ID 52679)

Liquor Commission Enforcement and Licensing Division, 50 Storrs Street, Concord NH 03301

Part-time position, up to 28 hours per week at $19.96 per hour.

About the Role

To perform paraprofessional duties assisting the Liquor Commission Examiner III in the Beverage Tax Program, including reviewing and auditing tax reports for completeness and proper reporting in accordance with NH Liquor Laws, administrative rules, and Federal Alcohol regulations. Communicates with the licensee community both verbally and in writing.

Responsibilities

• Acts as an official representative of the agency in explaining, problem-solving, and using creative licensing regarding Title XIII laws, administrative rules, and procedures. Articulates and expresses solutions to agency employees, administrative personnel, licensees, and citizens of the state.
• Provides guidance, information, explanation, problem-solving, and resolution regarding State of New Hampshire Alcohol, Beverage, and Tobacco (Title XIII) laws, administrative rules, and procedures to agency employees, administrative personnel, licensees, and citizens.
• Conducts reviews and audits of monthly Beverage Tax Reports to verify no discrepancies and confirm compliance with rules.
• Assists wholesaler, beverage vendor, and manufacturer licensees to ensure completion of forms for accurate filings and evaluates forms for proper filing, verifying proper receipt of funds.
• Provides exceptional customer service while assisting with state liquor laws, overdue payments, monthly reporting, compliance, and rules in person, in writing, and over the telephone in a clear and concise manner.
• Maintains inventory of samples received for product approval by following product receipt procedures, labeling processes, and maintaining the Division’s product sample directory.

Requirements

• Associate’s degree and 1 year of experience OR equivalent combination of 3 years of education and experience after completion of high school. Education and experience must be in accounting or auditing work with responsibility for providing program information to others.
• Valid Driver’s License or access to transportation.
• Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
• Applicants are subject to a criminal background check and reference check.

Preferred Qualifications

• Knowledge of accounting and auditing principles and methods.
• Ability to perform mathematical computations appropriate to the job assigned.
• Ability to prepare comprehensive, documented audit reports.
• Ability to learn appropriate NH Title XIII laws and regulations as well as Federal Alcohol laws and regulations.
• Ability to discuss Liquor laws with direct shippers, their representatives, or employees.
• Ability to write business letters and make necessary telephone contacts.
• Ability to establish and maintain effective working relationships with direct shippers, other employees, and the general public.
• Ability to work out controversial matters in a tactful manner.