Program Assistant - IHI West Hawaii

Essential Qualifications

• HS graduate or equivalent.
• One year job-related experience.
• Valid Hawaii driver’s license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances

Preferred Qualifications

• Mets Authorized Driving standards of the Salvation Army, that including initial and annual MVR checks

Essential Functions

• Provide support to Specialists and other professional staff to:
• provide outreach and identified services to youth and families.
• assist in follow-up with youth, families and community agencies.
• provide transportation services as necessary.
• provide attendant care to youths.
• maintain required reports and case file documentation.
• Provide clerical support, including:
• order supplies as required.
• maintain all program files and records.
• write, type or duplicate all correspondence, memos, forms and other program documents as required or requested by program staff.
• greet all “walk-in” clients and visitors and assist them to expedite the purpose of their visits.
• receive, open, date and distribute incoming mail and to be responsible for all outgoing mail.
• perform light bookkeeping.
• perform office housekeeping, such as vacuum office, throw out trash, keep desks in neat orderly manner.
• perform all office errands as required or requested.
• assist in telephone reception.
• assist in scheduling appointments.
• maintain professional worker-client and staff relationships at all times.
• Maintain professional worker-client and staff relationships at all times.
• Must be able to carry out and fulfill work duties during assigned work schedule and at work location.

Other Functions

• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations: youth; parents; agency workers; school personnel; law enforcement personnel; businesses; civic groups; supervisors; and other similar personnel.
• Personal attributes: good, sound judgment; dependability; understanding firmness; caring; organizational skills; ability to work under conditions of constant change and stress; organized, high energy and ability to perform responsibilities outside the job description if the need arises.

Mental Demands

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Work within an interdisciplinary team concept; participate in staff training and growth group.
• Manage and prioritize multiple projects in an organized and efficient manner.
• Respond to crisis situations in a calm and effective manner.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

Physical Demands

• Sitting.
• Climbing and/or balancing.
• Stooping, kneeling, bending, stretching, crouching and/or crawling.
• Standing.
• Walking.
• Manual dexterity and eye-hand coordination.
• Use of vision.
• Driving a vehicle.
• Pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds.
• Travelling by airplane.

Communication Demands

• Talking to co-workers, clients, vendors.
• Requires written communication to and from co-workers, clients, vendor.
• Talking on the telephones.
• Requires responding to written or verbal requests of co-workers, clients, and vendors.
• Requires training/giving verbal and written instructions.
• Requires receiving verbal and written instructions.
• Requires writing/composing written language.
• Requires reading.
• Requires visiting/working at other worksites.
• Requires communication via the latest technologies.

Skills/Technical Knowledge

• Prioritize multiple work tasks to meet tight deadlines.

Equipment Needs

• Use office equipment such as computers, photocopiers, scanners, calculators, etc.