Program Assistant I.

This position is open to current residents of Colorado only.

About the Department

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program

Pay

• Hourly: $25.93 - $34.38
• Biweekly: $2,074.62 - $2,750.77
• Monthly: $4,495.00 - $5,960.00

Schedule

This position is 100% in office and no hybrid or remote work schedules will be available.

About the Role

This position provides technical program and operational support for the Division of Workers’ Compensation (Division) by coordinating activities for the Coverage Enforcement, Self-Insurance, Colorado Uninsured Employer (CUE) Fund, and Special Funds programs. The position reviews and processes program documentation, maintains official records, supports enforcement and compliance activities, coordinates legally required notifications and document service, monitors financial and program data, and provides technical assistance to employers, insurers, claimants, and Division staff. The position helps ensure the accurate, timely, and legally compliant administration of Division programs while serving as a resource for program processes and stakeholder inquiries. The position requires outstanding customer service skills and a high attention to detail.

Responsibilities

Coverage Enforcement

• Reviews and processes employer and insurance carrier submissions to determine whether information is complete and accurate.
• Coordinates referrals of enforcement cases to the Attorney General’s Office by ensuring case records are complete and accurate and preparing referral materials.
• Maintains official program records for coverage rejections, insurance carriers, self-insured pools, and uncompensated public officials to ensure compliance with statutory reporting requirements.
• Monitors mail and electronic communications, prioritizes and routes inquiries, responds to routine technical questions, and ensures program documents are processed correctly.
• Oversees the unit’s supplies and office equipment orders and tracks expenditures.
• Coordinates resolution of technical issues with the appropriate units.

Document Mailing

• Coordinates the Division’s document service process to ensure orders, notices, and other official documents are sent in compliance with legal and internal requirements.
• Reviews certificates of service to ensure documents are accurately and timely served.
• Monitors document workflows and schedules to ensure compliance with deadlines, prioritizes time-sensitive communications, and coordinates with Division staff to ensure documents are issued on the appropriate service date.
• For returned mail, researches updated contact information, determines appropriate remedies, and coordinates with Division staff to ensure service is completed and documented.

Self Insurance, CUE Fund, and Special Funds Programs

• Supports the Division’s Self-Insurance, CUE Fund, and Special Funds programs by coordinating program activities, maintaining official records, monitoring compliance with statutory and program requirements, and supporting the timely administration of program operations.
• Maintains electronic claim files, evaluates judicial orders and claim documentation for completeness, and coordinates required notifications to parties.
• Coordinates the annual permit renewal process for self-insured employers and monitors compliance with renewal requirements.
• Reviews invoices submitted by the Division’s third-party administrator (TPA) for CUE Fund, Self-Insurance, and Special Funds claims prior to payment.
• Maintains expenditure records and financial tracking to ensure accurate program administration and fiscal accountability.

Requirements

• Must be a Colorado resident at the time of application.
• Must pass a thorough background check prior to employment which will include the E-Verify process.
• This position is 100% in office and no hybrid or remote options will be available.

Qualifications

Minimum Qualifications

• Four (4) years of relevant experience in an occupation related to the work assigned to this position.
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years.

Preferred Qualifications

• Intermediate to advanced experience with Microsoft Word and Excel.
• Intermediate to advanced experience with Google Suite (Docs, Sheets, Slides, Forms).
• Experience with workers’ compensation insurance proof of coverage.
• Experience tracking financial expenditures and receivables.
• Ability to work with multiple programs with different duties and different deadlines.
• Experience performing similar duties as a State of Colorado classified employee.

The Department of Labor and Employment has implemented a pilot program awarding Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process, you will be asked if you would like to be considered for either of these programs for additional points in the hiring process.