Program Assistant - Hilo Outreach Prevention

Essential Qualifications

• High School graduate or equivalent.
• One year job-related experience.
• Valid Hawaii driver’s license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances.

PREFERRED QUALIFICATIONS

• Mets Authorized Driving standards of the Salvation Army, including passing initial and annual MVR clearances to drive for work related functions and driving company vehicles.

Essential Functions

• Provide support to Specialists and other professional staff to:
• provide outreach and identified services to youth and families.
• assist in follow-up with youth, families and community agencies.
• provide transportation services as necessary.
• provide attendant care to youths.
• maintain required reports and case file documentation.
• Provide clerical support, including:
• order supplies as required.
• maintain all program files and records.
• write, type or duplicate all correspondence, memos, forms and other program documents as required or requested by program staff.
• greet all “walk-in” clients and visitors and assist them to expedite the purpose of their visits.
• receive, open, date and distribute incoming mail and to be responsible for all outgoing mail.
• perform light bookkeeping.
• perform office housekeeping, such as vacuum office, throw out trash, keep desks in neat orderly manner.
• perform all office errands as required or requested.
• assist in telephone reception.
• assist in scheduling appointments.
• Maintain professional worker-client and staff relationships at all times.

Other Functions

• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations: youth; parents; agency workers; school personnel; law enforcement personnel; businesses; civic groups; supervisors; and other similar personnel.

Personal Attributes

• good, sound judgment;
• dependability;
• understanding firmness;
• caring;
• organizational skills;
• ability to work under conditions of constant change and stress;
• organized, high energy and ability to perform responsibilities outside the job description if the need arises.

Mental Demands

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Work within an interdisciplinary team concept; participate in staff training and growth group.
• Manage and prioritize multiple projects in an organized and efficient manner.
• Respond to crisis situations in a calm and effective manner.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

Physical Demands

• Sit.
• Climb and/or balance.
• Stoop, kneel, bend, stretch, crouch and/or crawl.
• Stand.
• Walk.
• Manual dexterity and eye-hand coordination.
• Use of vision.
• Drive a vehicle.
• Push/pull/carry 25-50 pounds and occasionally more than 50 pounds.
• Travel by airplane.

Communication Demands

• Talking to co-workers, clients, vendors.
• Written communication to and from co-workers, clients, vendor.
• Talking on the telephones.
• Responding to written or verbal requests of co-workers, clients, and vendors.
• Training/giving verbal and written instructions.
• Receiving verbal and written instructions.
• Writing/composing written language.
• Reading.
• Visiting/working at other worksites.
• Communication via the latest technologies.

Skills/Technical Knowledge

• Prioritize multiple work tasks to meet tight deadlines.

Equipment Needs

• Use office equipment such as computers, photocopiers, scanners, calculators, etc.