Program Assistant

Primary Duties

• Affirms that Daily/Weekly/Monthly schedule of housekeeping maintenance tasks are completed in a satisfactory and timely manner.
• Assigns volunteer tasks to guests of the Emergency Shelter and supports guests to make sure the tasks are carried out satisfactorily.
• Ensures the safety and security of guests, volunteers, visitors and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.
• Promptly and effectively respond to potential emergencies which may occur at the shelter by following agency and shelter protocols.
• Safeguards children by ensuring they are being supervised by their parents and encouraging their participation in organized activities.
• Assumes responsibility for observing when maintenance supplies need re-ordering and informs supervisors accordingly.
• Supports daily scheduled resident activities and events.
• Affords assistance to clients with daily activities of living, including meal distribution and clean up, resource navigation, and transportation coordination.
• Maintains accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.
• Mediates interpersonal conflicts between guests, and ensures a peaceful and respectful atmosphere.

Secondary Duties

• Affirms responsibility for storing maintenance supplies in proper location and keeping an adequate supply available for daily use.
• Completes daily maintenance checklist.
• Observes where repairs/replacements may be needed and reports to immediate supervisor for direction and follow-up.
• Ensures the cleanliness and upkeep of the emergency shelter by performing routine cleaning tasks, maintaining sanitary conditions in common areas and restrooms.
• Affords assistance with the pick-up of donations and food orders as needed.
• Completes incident reports when necessary.
• Affords assistance with and attends special events held by the Center and St. Vincent de Paul as necessary.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• Upholds the vision, mission and values of St. Vincent de Paul.
• Attends, and as necessary represents St. Vincent de Paul in, external meetings and events.
• Performs awake and alert during their on-duty hours.
• Performs other duties as assigned, within the scope of the position.