Program Assistant

About the role

Catholic Charities is seeking a dedicated, organized, and compassionate Program Assistant to support our Center for Immigration & Citizenship Legal Assistance (CICLA). This position plays a vital role in ensuring the efficient daily operation of the program by providing administrative, programmatic, and logistical support while assisting clients, staff, and community partners.

What We're Looking For

• A professional, organized, and detail-oriented individual with strong administrative skills
• Excellent verbal and written communication skills
• Ability to work independently, manage multiple priorities, and maintain confidentiality
• Commitment to serving diverse and vulnerable populations with cultural sensitivity and respect
• Bilingual proficiency in English and Spanish required
• Alignment with the mission, vision, and values of Catholic Charities

Key Responsibilities And Duties

• Answers phones, emails, and general inquiries from clients, staff, and community partners
• Schedules appointments, meetings, and program-related events
• Maintains calendars and program schedules to support efficient daily operations
• Prepares correspondence, reports, presentations, and other program documents
• Assists with program reporting and compliance requirements as requested
• Supports Center staff with client case preparation and related administrative tasks
• Obtains preliminary information from walk-in and phone clients and provides information and referrals to community resources as needed
• Maintains organized filing systems and accurate program records
• Tracks, monitors, prioritizes, and follows up on multiple assignments, projects, and deadlines
• Maintains confidentiality of client, program, and agency information
• Responds appropriately and respectfully to the cultural differences present among the Agency's service population
• Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, community partners, and the general public
• Performs other duties as assigned by the supervisor

Qualifications

Required Experience:

• Minimum of three years of administrative experience required
• Proficiency with Microsoft Office Suite and database systems required
• Strong oral and written communication skills
• Ability to communicate and work effectively with diverse clients, staff, and community partners
• Must be able to work independently with minimal supervision and effectively interact with the public
• Bilingual in English and Spanish required

Education:

• High School Diploma or GED required
• Associate degree in Business Administration, Human Services, Social Services, or a related field preferred, or an equivalent combination of education, training, and relevant experience

Preferred:

• Experience working with agencies serving vulnerable populations preferred
• Experience in nonprofit, immigration, legal services, or human services environments is preferred
• Must pass a state-enforced background check