Program Assistant

Responsibilities

• Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.
• Keep records of client funds and treatment payments.
• Prepare monthly program reports for review by the Program Manager.
• Prepare and maintain all computerized client database for archived clients following agency confidentiality policies and procedures.
• Documents all client services using Akeela’s designated Electronic Health Record (ERH) and maintains accurate and timely client records in accordance with Akeela policy.
• In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.
• Provide clerical support to program staff.
• Able to organize and meet time deadlines.
• To maintain confidentiality as required by Akeela policies.
• Strong verbal and written communication skills.
• Ability to work independently.
• Understanding of professional office procedures and filing systems.
• Record statistical data and prepare reports to agency standards such as emergency preparedness drills.
• Prepare finance requests on a regular basis for Program Managers approval.
• Be a liaison between the program and community resources and referrals.
• Able to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.
• Perform other duties as assigned.

Qualifications

• Approachability.
• A ttention to detail.
• Dealing with change.
• Composure.
• Interpersonal skills.
• Time management/prioritization.