Program Assistant (2541)

The Program Assistant provides support and administrative duties to the Supervisor, Manager, or Director by relieving them of routine administrative tasks. Supports Unmet Needs staff to ensure the smooth operation of the program and assists in delivering services to clients. Updates records to reflect all requests received and assistance provided, and submits status reports to managers, supervisors, or specialists.

Responsibilities

• Provide support and information to staff to help with the delivery of services to clients or neighbors.
• Aid in the implementation of special projects, resource fairs, and training sessions.
• Collaborate with other agencies to address community issues and needs.
• Record information and resources into a database, scan and upload documents, and create electronic files.
• Maintain confidentiality and professionalism when dealing with clients, neighbors, and sensitive information.
• Submit requests to add new vendors and provide innovative ideas to enhance the department or program.
• Answer telephones, provide information to callers, route calls, and place outgoing calls.
• Check emails and voicemails, ensuring records are maintained for external monitoring reviews.
• Assist with coordinating logistical aspects of program events as needed.
• Read and route incoming mail, locate appropriate files, compose and type routine correspondence, and make copies.
• Create, maintain, and distribute program or department standards manuals for correspondence formats.
• Coordinate delivery of payments when necessary.

Qualifications

• Education: Bachelor's degree from a four-year college or equivalent combination of education and work experience.
• Experience: 4-6 years minimum of 3-5 years' experience in business administration or a related field.
• Knowledge, Skills, and Abilities: Strong organizational and time-management skills, excellent interpersonal and communication skills, ability to work in teams, proficiency in Microsoft Office (Excel preferred), and knowledge of Word, Access, Adobe, Outlook, and SharePoint.