Program and Delivery Manager - Order to Cash (O2C)

Responsibilities

• Lead end-to-end delivery of O2C-focused technology or process transformation initiatives.
• Own the project lifecycle from requirements gathering, solution design, development, deployment, and stabilization.
• Partner with business stakeholders to understand process challenges and define effective O2C process improvement strategies.
• Manage cross-functional and cross-geography teams (onshore/offshore model).
• Oversee program governance, delivery timelines, budget adherence, and risk management.
• Collaborate with technical teams for solution design and integration, preferably leveraging Microsoft Azure platform.
• Define KPIs and success metrics to track project health and process efficiency.
• Conduct regular project reviews with senior leadership and ensure alignment with strategic business goals.
• Drive stakeholder communication, change management, and user adoption initiatives.

Qualifications

• 15+ years of experience in IT Delivery or Program Management.
• Strong understanding of the Order-to-Cash (O2C) business process — including order management, invoicing, credit management, billing, collections, and revenue recognition.
• Experience in leading ERP / CRM / cloud transformation programs (NetSuite, SAP, Oracle, Dynamics 365, or similar).
• Technical background with hands-on system architecture, integrations, and cloud-based solutions.
• Azure experience – familiarity with Azure DevOps, pipelines, integrations, and deployment frameworks.
• Proven experience managing large-scale, multi-stakeholder technology programs.
• Excellent communication, stakeholder management, and leadership skills.
• Strong analytical and problem-solving mindset with a focus on continuous improvement.

Pay

Pay Range: USD $70.00 - USD $75.00 /Hr.