Program Analyst Senior Scrum Master

Primary Responsibilities

• Analyze operational workflows, business processes, and modernization opportunities across VFMP programs.
• Develop recommendations to improve efficiency, automation, reporting, and operational performance.
• Serve as Scrum Master for Agile project teams supporting VFMP modernization initiatives.
• Facilitate Agile ceremonies including: Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Remove impediments impacting team performance and delivery timelines.
• Track sprint progress, team velocity, risks, issues, and dependencies.
• Promote Agile best practices and continuous improvement across teams.
• Collaborate with leadership and stakeholders regarding project priorities and timelines.

Requirements & Documentation

• Support requirements gathering sessions with business and technical stakeholders.
• Translate operational needs into documented business and functional requirements.
• Develop and maintain: Business Requirements Documents (BRDs), Process Flows, User Stories, Requirements Traceability Matrices (RTMs), and Standard Operating Procedures (SOPs).
• Ensure documentation aligns with project governance and compliance requirements.

Minimum Qualifications

• Minimum of 5 years of experience supporting program analysis, project coordination, or Agile project delivery.
• Bachelor's Degree in Business Administration, Healthcare administration, Information systems, public administration, Project Management, or related field.
• Experience facilitating Agile/Scrum methodologies within cross-functional teams.
• Experience supporting large-scale modernization, transformation, or systems implementation projects.
• Experience developing business requirements and operational process documentation.
• Experience supporting stakeholder coordination and executive reporting.

Desired Qualifications

• Experience supporting Federal healthcare programs.
• Previous experience supporting the Department of Veterans Affairs (VA) or Veterans Health Administration (VHA).
• Experience supporting claims processing, eligibility, healthcare operations, or EDI initiatives.
• Scrum Master certification (CSM, PSM, SAFe, or equivalent) preferred.
• Experience supporting organizational change management initiatives preferred.